Housing officer Work, Jobs in Southampton, Ham (with Salaries)

Housing Business Support Officer
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Complaints Assistant
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
9d
Housing Officer
SNG (Sovereign Network Group) —Hurn
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Housing Officer
Pinnacle Group —Gosport
- £28,891.50 a year
- Customer service
- Military
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Full-time
9d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Housing Solutions Officer
Wiltshire Council —Salisbury
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
12d
Development Programme Officer (South)
Abri —Eastleigh
- Up to £28,681 a year
- Full-time
- Maths
- School
10d
Customer Care Officer
Abri —Eastleigh
- Up to £28,000 a year
- Full-time
12d
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Housing Regulation Officer Apprentice
Portsmouth City Council —Portsmouth
- £26,473 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Neighbourhood Planning Officer - Fixed term for two years
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Support and Inclusion Officer - Fixed term 12 month and 24 month contracts
BCP Council —Bournemouth
- £32,061 a year
- Call to connect
- Hybrid work
- Hospital
- English
6d
Resident Liaison Officer - Retrofit Delivery
SNG (Sovereign Network Group) —Hurn
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Maintenance
- Driving
- Communication skills
3d
Tenant Liaison Officer
Sureserve —Portsmouth
- £27,976 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Planning Officer
BCP Council —Bournemouth
- £39,152 a year
- Hybrid work
- Project management
4d
Housing Options Team Manager - 12 month contract
BCP Council —Bournemouth
- £44,075 a year
- English
11d
Community Development Officer - 22.5 hours per week (Maternity Cover)
BCP Council —Bournemouth
- £32,061 a year
- Organisational skills
- Time management
6d
Support and Inclusion Officer - Rough Sleeper - 12 month Fixed term contract - 2 posts
BCP Council —Bournemouth
- £32,061 a year
- English
- Travel
6d
Support and Inclusion Officer - Domestic Abuse - Fixed term contracts - 2 posts
BCP Council —Bournemouth
- £32,061 a year
- Call to connect
- English
- Travel
6d

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Housing Business Support Officer

New Forest District Council -
Lyndhurst

Apply Now

Job details

Full-time
£31,161 - £34,654 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Communication skills

Full job description

Salary

£31,161 - £34,654 per annum (pay award pending - Please note we start at the bottom of the pay scale as standard)

Contractual hours

Basis

Full time

Region

South

Job category/type

Housing

Date posted

05/06/2026

Are you highly organised with a passion for delivering excellent customer service and supporting front line housing operations?

We’re looking for a proactive and motivated Housing Business Support Officer to join our busy Housing team, providing vital administrative and operational support across a range of services.

This is a varied and fast-paced role where no two days are the same. You’ll play a key role in supporting our operational teams, working closely with Repairs Supervisors, contractors and colleagues to ensure services run smoothly and our tenants receive a responsive, high-quality service.

If you enjoy problem solving, have excellent administration skills, attention to detail and thrive in a customer-focused environment, this could be the perfect opportunity for you.

About the role

You will:

Provide comprehensive administrative support to operational housing teams, including Repairs and Maintenance
Communicate with contractors, chasing works and ensuring timely completion of repairs and tasks
Support Repairs Supervisors with day-to-day administrative activities and coordination
Manage the tenant alterations process, ensuring applications are processed efficiently and in line with policy
Oversee tenant and internal recharges, including handling queries, investigations and complaints
Respond to tenant enquiries and complaints across operational services in a professional and timely manner
Support administration reporting functions, ensuring accurate data and performance information is maintained
Assist with voids coordination, providing cover during leave and supporting peak demand periods
Work collaboratively with colleagues across Housing to ensure seamless service delivery
Help maintain accurate records and systems to support operational performance and compliance

This role plays an important part in ensuring our housing services remain efficient, compliant and customer-focused, supporting both tenants and internal teams.

What we’re looking for

Experience in an administrative role within a busy, customer-focused environment
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills and confidence dealing with tenants, colleagues and contractors
Experience handling customer queries and complaints effectively
IT literate with experience using systems and performance monitoring tools, including Microsoft Office and housing/asset systems
Attention to detail and ability to maintain accurate records and data
Proven experience managing or supervising staff in a busy administrative environment
Ability to work independently and as part of a team
A proactive, flexible approach with a willingness to support across different areas of the service
Good understanding of housing services, repairs or social housing (preferred)

What’s in it for you?

£31,161 - £34,654 per annum (pay award pending - Please note we start at the bottom of the pay scale as standard)
24-26 days annual leave plus bank holidays
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network

Working Hours

37 Hours per week, Monday to Friday between 8am and 5.15pm. This role can be flexible in start and finish times, but this would be dependent on needs of the service.

About us.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

New Forest District Council directly manages over 5000 Council homes and provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people.

We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.

If you’re interested

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

Please note, this post is subject to a basic DBS check

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Laura McIndoe on 023 8028 5222

Closing date: 11pm Sunday 28th June 2026
Interview Date: Monday 6th July 2026

Apply Now

Refine Your Search

housing officer jobs in southampton, ham

Housing Business Support Officer

Complaints Assistant

Housing Officer

Housing Officer

Housing Officer

Resident Liaison Officer - Social Housing

Housing Solutions Officer

Development Programme Officer (South)

Customer Care Officer

Affordable Housing Enabling Officer

Housing Regulation Officer Apprentice

Neighbourhood Planning Officer - Fixed term for two years

Support and Inclusion Officer - Fixed term 12 month and 24 month contracts

Resident Liaison Officer - Retrofit Delivery

Tenant Liaison Officer

Planning Officer

Housing Options Team Manager - 12 month contract

Community Development Officer - 22.5 hours per week (Maternity Cover)

Support and Inclusion Officer - Rough Sleeper - 12 month Fixed term contract - 2 posts

Support and Inclusion Officer - Domestic Abuse - Fixed term contracts - 2 posts

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