Job Overview
Working in a fast pace and dynamic environment, manage a team of Litigation Paralegals delivering our services to our client.
Main Responsibilities
- Ensure the work produced by the team is in line with Client policies and procedures, as well as analyse performance against targets (KPI’s).
- Manage correspondence with relevant authorities such as: lawyers, debt management companies and external agencies.
- Liaise with Clients and debtors to resolve new and existing queries.
- Partner with internal colleagues and stakeholders to improve collaborative working and develop processes.
- Manage a caseload of complex matters.
- Recognises any potential issues in cases and refers these appropriately
- Provides technical advice to the team
- Manages a team of Litigation Paralegal’s and ensures they understand and deliver the services to clients in line with client expectations and SLAs
- Supports the training and development of any new team members
- Effectively manages both team and individual’s performance, absence, office attendance, general behaviour, elearning, phishing, any complaints or data breaches, call scores and to do list.
Skills and Experience
We are looking for candidates with
- Proven experience in a debt recovery environment is essential, although in-role training will continue to be provided.
- Understanding of the litigation process to understand the start to end process of the business.
- Previous experience of managing a team and delivering results
- Attention to detail and strong organisational skills are essential.
- Analytical and forward thinking.
- Highly motivated with strong written and communication skills
If you are energetic, friendly and want to work in a fun, fast-paced environment, we’d love to hear from you!
Equal opportunities
Solaris Law is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Pre-Employment Screening
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Private medical insurance
Work Location: Hybrid remote in Fareham PO15 7PA
