Regional director Work, Jobs in Southampton, Ham (with Salaries)

Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
11d
Director of People
Hampshire Cultural Trust —Winchester
- £75,000 a year
- Part-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
11d
Locality Manager - Adult Supported Living
Swanton Community Services —Southampton
- £33,110.60 a year
- Weekend availability
Business Development Manager - Children's Residential
SGS Care Ltd —Salisbury
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
Quick apply
8d
Regional Nursery Manager
Tops Day Nurseries —Portsmouth
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Regional Housing Officer - 6 Months Temporary
Advance Housing and Support Ltd —Bournemouth
- Up to £35,047.12 a year
- Temporary
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
VacancyTitle: Residents Services Associate (Part Time 20 hours, Temporary)
Grainger plc —Southampton
- Part-time
- Remote
- Annual leave
Senior Associate/Legal Director - Catastrophic Loss Motor Claims (Remote working)
DWF —Southampton
- Full-time
- Remote
- Travel
- Communication skills
Regional Sales Manager
The Queens hotel & Spa —Bournemouth
- Full-time
- Hospitality
- Sales
- Salesforce
Quick apply
4d
Senior Project Manager
Gleeds —Southampton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Chief Financial Officer - Southampton
The CFO Centre UK —Southampton
- Part-time
- Hybrid work
Clinical Development Nurse - South West
Barchester Healthcare —Ringwood
- £55,000 a year
- Travel
- Leadership
- Referral programme
Quick apply
Consultant in Rheumatology
Isle of Wight NHS Trust —Newport
- £109,725 - £145,478 a year
- Full-time
- IT
- Employee discount
APPOINTED! : Director of Education - Diocese of Salisbury
Emmaus Leadership —Salisbury
- From £0.01 a year
- School
Quick apply
R&D Tax Specialist - Chandler's Ford
Xeinadin —Chandlers Ford
- Microsoft Office
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Director, Sales (EMEA) (m/f/d)
FASTENER DISTRIBUTION HOLDINGS LLC. —Fordingbridge
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
Senior HR Business Partner
StandardAero —Gosport
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Nursery Manager
Tops Day Nurseries —Portsmouth
- £38,000 - £42,500 a year
- Full-time
- Leadership
Quick apply
Sales Associate
Coach —Portsmouth
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
5d

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regional director jobs near southampton, ham

Head of Contact Operations

Abri -
Eastleigh

Apply Now

Job details

Full-time
Up to £75,000 a year
11 days ago

Full job description

We're delighted to be recruiting for a Head of Contact Operations to lead the teams that are, for most of our customers, the voice of Abri. Reporting to the Director of Customer Experience, you'll take ownership of our Group Contact Centre functions making sure every call, email, webchat, and social interaction lands with a colleague who can put it right, first time.

This is a role for someone who genuinely believes that great contact is the foundation of great customer experience. You'll lead a multi-site contact operation serving more than 120,000 customers across the South of England, setting the standards, the rhythm and the culture that make our front line one of the best in the sector.

You'll be accountable for performance, productivity and people. Driving a clear, data-led approach to forecasting, scheduling, channel mix and quality, while never losing sight of the customer at the other end of the line. You'll champion continuous improvement, embrace new technology (including the smart use of AI and self-service), and create the conditions for your colleagues to do the best work of their careers.

Day-to-day, you'll:

Lead the Group Contact Centre Manager and work force management functions and through them a team of advisors and specialists.
Own end-to-end contact performance service levels, first contact resolution, quality, productivity, colleague engagement and customer satisfaction.
Drive a relentless focus on getting it right first time, reducing failure demand and removing friction for our customers.
Shape our channel strategy - voice, digital, self-service and AI-enabled, making sure customers can reach us the way they want, when they want.
Partner closely with Housing, Homecare, Complaints and IT colleagues to fix the root causes of demand, not just the symptoms.
Build robust workforce planning, real-time operational management and a forecasting capability fit for a growing organisation.
Set, monitor and report on KPIs, and own the operational budget.

About you

You'll be a senior contact centre or customer operations leader, used to running a multi-site, multi-channel environment at scale. You'll know your way around WFM, telephony platforms, quality frameworks and operational analytics and you'll be just as comfortable in front of advisors on the floor as you are in front of a Board paper. Experience in social housing, regulated industries, or another customer-heavy sector would be a real plus, but we care more about how you lead than the logo on your CV.

You'll bring:

A proven track record of running large contact operations and improving performance, engagement and customer outcomes.
Strong commercial and analytical instincts, you make decisions with data, not gut feel.
Real expertise in workforce planning, channel design and contact centre technology.
The credibility to lead managers of managers, coach senior leaders and influence at a senior level.
A genuine passion for colleagues and customers, and the resilience to hold both in mind under pressure.

If you’re ready to shape how customers experience Abri every single day, we’d love to hear from you. This is a real opportunity to make a visible, lasting difference - not just in how we work, but in how our customers feel when they reach out to us.

In return, you’ll find a collaborative, supportive culture where your ideas are valued, your impact is recognised and your leadership genuinely matters. We’re building a contact experience our customers can rely on and our colleagues are proud to be part of - and you could be at the heart of it.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Apply Now

Refine Your Search

regional director jobs in southampton, ham

Head of Contact Operations

Director of People

Office Manager

Locality Manager - Adult Supported Living

Business Development Manager - Children's Residential

Regional Nursery Manager

Regional Housing Officer - 6 Months Temporary

VacancyTitle: Residents Services Associate (Part Time 20 hours, Temporary)

Senior Associate/Legal Director - Catastrophic Loss Motor Claims (Remote working)

Regional Sales Manager

Senior Project Manager

Chief Financial Officer - Southampton

Clinical Development Nurse - South West

Consultant in Rheumatology

APPOINTED! : Director of Education - Diocese of Salisbury

R&D Tax Specialist - Chandler's Ford

Director, Sales (EMEA) (m/f/d)

Senior HR Business Partner

Senior Nursery Manager

Sales Associate

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