Our Holland America Line & Seabourn Contact Centre Operations (CCO) team is in search of a Reservations Improvement Manager, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position, on a permanent basis, we offer hybrid work including up to three days from home.
Requirements: Your Expertise and Leadership
To thrive as a, Reservations Improvement Manager within the Holland America Line & Seabourn CCO team, we're looking for:
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
For more information on your recruitment journey, please visit our Candidate Journey Map.
For roles which we determine are subject to a Basic BS check:
Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.
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#Job Functions: Operations; Project Management; Training
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Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
