Senior risk manager Work, Jobs in Southampton, Ham (with Salaries)

Operational Team Leader
Applied Driving —Fareham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
Senior Learning & Development Manager - Global Distribution & Packaging
CooperVision —Southampton
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Maintenance Manager
The Mulberry Bush, Locks Heath —Southampton
- £37,440 a year
- Full-time
- Management
- Supervising experience
- Travel
- Paid training
- Annual leave
Quick apply
Trade Implementation Manager Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Conflict management
Director of Estates, Environment and Facilities
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
Senior Manager Third Party Commercial Management
SubCom —Romsey
- Full-time
- Remote
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Continuous improvement
- Case management
- Travel
- Annual leave
- Work from home
Quality Assurance Manager
Zenovo —Romsey
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Senior Manager, Commercial Sales Pricing and Contracts
CooperVision —Southampton
- Full-time
- Contracts
- Time management
11d
Senior Project Manager
Parker Hannifin Corporation —Fareham
- Full-time
- Master's degree
- No degree
- Business
- Free parking
- Employee assistance programme
Senior Project Manager
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Management
- Business development
- Mentoring
Deputy General Manager, O2 Guildhall Southampton
Live Nation —Southampton
- Weekend availability
- Communication skills
5d
Operations Transformation Programme Manager
Portsmouth Water —Havant
- £68,130 - £73,168 a year
- PMP
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Senior Commercial Manager
Draken —Bournemouth
- Presentation skills
- Bachelor's degree
- Continuous improvement
Head of Partnership Sales
Utilita Bowl —Southampton
- Weekend availability
- Hospitality
- Hotel
- Business development
14d
Senior Project Manager
Prolec —Southampton
- Full-time
- Software development
- Budgeting
Quick apply
Senior Project Manager
Furlong Solutions —Andover
- £41,970.07 - £82,331.04 a year
- Hybrid work
- PMP
- English
- Free parking
- Work from home
Quick apply
Senior Commercial Manager (LR09)
AQUILA —Fareham
- £60,000 - £70,000 a year
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
Assistant Facilities Manager - Hampshire House, Southampton
Savills Management Resources —Eastleigh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Annual leave
4d
Senior Project Manager
QinetiQ —Amesbury
- £57,375 - £63,750 a year
- Full-time
- Employee discount

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Operational Team Leader

Applied Driving
Fareham

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Customer communication
Driving Licence
Report writing
Customer relationship building
Microsoft Outlook
Operations management
Report generation
Client engagement
Stakeholder liaison
Coaching
First aid
Microsoft Office Suite
Complaint handling
Client relationship development
Performance management
Compliance management
Stakeholder coordination
Data management
Continuous improvement
Decision making
Client services
Customer relationship management
Recruiting
Organisational skills
Professional development mentoring
Office management
Training & development
Account management
Leadership
Delegation
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Operational Team Leader

Role Overview

The Operational Team Leader is responsible for leading the day-to-day delivery of operational and administrative services for key client accounts. The role serves as the primary point of contact for client enquiries, ensuring a high standard of customer service, accurate data management, and full compliance with client and company requirements.

The successful candidate will lead and support the Administrative Team, oversee client account activities, drive operational efficiency, and ensure service levels and performance targets are consistently achieved. This role requires a proactive leader with strong organisational skills, attention to detail, and the ability to build effective relationships with both internal and external stakeholders.

Location: Office-based PO15 5TT
Hours: Monday to Friday, 9:00am to 5:00pm or 08:30 – 16:30

Key Responsibilities

Team Leadership & Management

Lead, motivate, and develop the Administrative Team to achieve business objectives.
Allocate and delegate workloads effectively to ensure operational efficiency and service delivery.
Monitor individual and team performance against key performance indicators (KPIs) and service standards.
Conduct recruitment, onboarding, training, coaching, and performance reviews.
Support employee development through regular feedback and continuous learning opportunities.
Foster a positive, collaborative, and high-performing team culture.

Client Account Management

Act as the primary operational contact for designated client accounts.
Build and maintain strong client relationships through professional and proactive communication.
Manage and resolve client enquiries, issues, and complaints in a timely manner.
Ensure all client requests are handled within agreed service level agreements (SLAs).
Escalate complex issues appropriately while maintaining ownership through to resolution.
Coordinate and manage weekly client data updates and reporting requirements.

Compliance & Safety Administration

Oversee the delivery of client Safety & Compliance programmes.
Ensure mandatory training requirements are completed and reminders are issued as required.
Administer driver management processes, including permit-to-drive and training module updates.
Manage licence revalidation activities and ensure records are maintained accurately.
Review and interpret information from GOV.UK and other authorised sources to ensure compliance and data accuracy.
Ensure adherence to client-specific policies, regulatory requirements, and company procedures.

Operational & Reporting Responsibilities

Monitor shared client communication channels, including telephone and email inboxes.
Ensure accurate maintenance of client records and operational data.
Produce and deliver client reports in accordance with agreed deadlines and company standards.
Investigate and resolve data discrepancies and exception reports.
Continuously identify opportunities to improve processes, efficiency, and service quality.
Support senior management with operational reporting and ad hoc projects.

Governance & Compliance

Ensure compliance with data protection, information security, and confidentiality requirements.
Maintain a thorough understanding of client-specific controls and contractual obligations.
Review and seek approval for any proposed changes to operational policies or procedures.
Promote and enforce company health, safety, and quality standards.
Act as the designated Office First Aider.

Key Skills & Experience

Essential

Previous experience in a Team Leader, Operations Coordinator, Office Manager, or similar supervisory role.
Strong leadership skills with experience managing and developing teams.
Excellent organisational and workload management abilities.
Strong customer service and stakeholder management skills.
Excellent verbal and written communication skills.
Proven ability to resolve issues, make decisions, and manage competing priorities.
High level of accuracy and attention to detail.
Experience producing reports and analysing operational data.
Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to work independently and use initiative in a fast-paced environment.

Desirable

Experience within a compliance, risk management, fleet management, or administrative operations environment.
Knowledge of driver compliance, licence checking, or safety management processes.
Experience working within SLA-driven client service environments.

Core Competencies

Leadership and People Management
Operational Excellence
Client Relationship Management
Problem Solving and Decision Making
Communication and Influencing Skills
Planning and Organisation
Compliance and Risk Awareness
Continuous Improvement

Why Join ADT?

This role offers the opportunity to lead a dedicated team, manage key client relationships, and play an important part in delivering high-quality operational services. The successful candidate will have the autonomy to drive improvements, develop their leadership skills, and contribute to the continued success and growth of the business.

We are a friendly team and offer the following benefits:

-Employee pension scheme

-Free on-site parking

-20 days' annual leave

-Development opportunities

Job Types: Full-time, Permanent

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior risk manager jobs in southampton, ham

Operational Team Leader

Senior Learning & Development Manager - Global Distribution & Packaging

Maintenance Manager

Trade Implementation Manager Senior Associate

Director of Estates, Environment and Facilities

Senior Manager Third Party Commercial Management

Senior Rehabilitation Case Manager - Salisbury

Quality Assurance Manager

Senior Manager, Commercial Sales Pricing and Contracts

Senior Project Manager

Senior Project Manager

Deputy General Manager, O2 Guildhall Southampton

Operations Transformation Programme Manager

Senior Commercial Manager

Head of Partnership Sales

Senior Project Manager

Senior Project Manager

Senior Commercial Manager (LR09)

Assistant Facilities Manager - Hampshire House, Southampton

Senior Project Manager

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