Engagement manager Work, Jobs in Southampton (with Salaries)

Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
5d
Regional Manager - South Coast West
Marks & Spencer —Southampton
- Full-time
- Employee discount
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
12d
Assistant M&E Operations Manager
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Hotel
- Leadership
- Referral programme
Quick apply
Training Manager
Babcock International —Salisbury
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Annual leave
4d
Programme Manager - Innovation Adoption
University Hospital Southampton NHS Foundation Trust —Southampton
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Free parking
5d
Regional Sales Manager
OrderYOYO —Southampton
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Ops Manager - South Coast (Southampton)
HIVED —Southampton
- Day shift
- Communication skills
- Annual leave
5d
Resource Manager
Roke —Romsey
- Full-time
- Project management
- Human resources
- Organisational skills
4d
Director of People
Hampshire Cultural Trust —Winchester
- £75,000 a year
- Part-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
Fundraising Manager
No Limits —Southampton
- £36,912.24 - £40,925.27 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Working with children
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Resource Manager
Roke Manor Research Limited —Romsey
- Project management
- Human resources
- Organisational skills
4d
Marketing Executive
Utilita Bowl —Southampton
- Marketing
13h
Lead Project Manager - GCAP
Leonardo UK Ltd —Southampton
- £68,000 - £80,000 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Flexible schedule
- Referral programme
Library Team Manager
Hampshire County Council —Southampton
- £33,178 - £36,369 a year
- Temporary
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
8d
Aviation Safety Manager
Windracers —Fareham
- Full-time
- Hybrid work
Quick apply
11d
Business Transformation Project Manager
Gattaca Plc —Whiteley
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Project management
Business Development Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Business development
- Project management
- Travel
- Annual leave
- Sick pay
Senior Communications Officer (LGR)
Eastleigh Borough Council —Eastleigh
- £38,142 a year
- Full-time
- English
- Communication skills
- Annual leave
23h
Customer Account Manager
Fibre Telecoms UK —Southampton
- £30,000 - £40,000 a year
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Referral programme
Quick apply
13d

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engagement manager jobs near southampton

Business Engagement and Service Improvement Manager

Abri -
Eastleigh

Apply Now

Job details

Full-time
Up to £58,432 a year
5 days ago

Qualifications

Project management
Continuous improvement
Root cause analysis
Leadership

Full job description

Are you an experienced leader in service improvement, project management, or change management with a passion for delivering better outcomes for customers and colleagues?

We're looking for a Business Engagement & Service Improvement Manager to lead a team focused on identifying opportunities for change, driving continuous improvement, and ensuring customer and colleague insights are at the heart of everything we do.

In this role, you'll lead and develop a team of Service Improvement Coordinators and Root Cause Analysts, providing clear direction, coaching, and support to help them identify and deliver meaningful improvements across the organisation. You'll play a key role in strengthening our Root Cause Analysis capability, ensuring robust methodologies and evidence-based approaches are used to identify underlying issues, generate insight, and drive buy-in to make sustainable service improvements.

A significant part of the role involves ensuring customer and colleague feedback directly informs decision-making. You'll work closely with colleagues across Customer Experience, Insights, and People & Organisational Development to turn feedback and insight into recommendations and actions for tangible service improvements, enhanced colleague experiences, and lasting cultural change.

Working closely with operational leaders, you'll help shape ideas for change, support the development of business cases, and clearly articulate the drivers behind new initiatives, whether regulatory, compliance, operational, or strategic. You'll act as a trusted partner to stakeholders across the organisation, helping them assess opportunities and prioritise improvements.

You'll also champion continuous improvement across the organisation by providing tools, frameworks, facilitation, and guidance that enable teams to investigate challenges, solve problems, and where appropriate, deliver change themselves. From conducting reviews and gap analyses to facilitating workshops and working groups, you'll help create the conditions for successful change and continuous learning.

Working alongside the Head of Change & Service Improvement, you'll contribute to the forecasting, prioritisation, and sequencing of change activity across the wider portfolio. You'll help ensure that change initiatives are strategically aligned, well governed, and deliver measurable benefits, while managing stakeholder expectations around scope, resources, and delivery timescales.

We're looking for someone with proven experience leading service improvement, business engagement, change, or continuous improvement teams. You'll have strong leadership and stakeholder management skills, experience developing Root Cause Analysis capability, and a track record of turning insight into meaningful operational and customer outcomes. You'll be an excellent communicator, comfortable working with colleagues at all levels, and passionate about building organisational capability in problem-solving, service design, and continuous improvement. Knowledge of the social housing sector would be advantageous.

If you're passionate about helping organisations improve services, empowering teams to solve problems, and delivering meaningful change that makes a difference for customers and colleagues, we'd love to hear from you.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Apply Now

Refine Your Search

engagement manager jobs in southampton

Business Engagement and Service Improvement Manager

Regional Manager - South Coast West

Head of Contact Operations

Assistant M&E Operations Manager

Training Manager

Programme Manager - Innovation Adoption

Regional Sales Manager

Ops Manager - South Coast (Southampton)

Resource Manager

Director of People

Fundraising Manager

Resource Manager

Marketing Executive

Lead Project Manager - GCAP

Library Team Manager

Aviation Safety Manager

Business Transformation Project Manager

Business Development Manager

Senior Communications Officer (LGR)

Customer Account Manager

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