Family liaison officer Work, Jobs in Southampton (with Salaries)

Tenant Liaison Officer
Sureserve —Portsmouth
- £27,976 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Victim Liaison Officer
Crown Prosecution Service —Portsmouth
- £32,110 - £34,280 a year
- Part-time
- Customer service
- Presentation skills
- IT
- Flexitime
5d
Resident Liaison Officer
Wates —Winchester
- Customer service
- Communication skills
6d
Counter Fraud Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Communication skills
- Work from home
5d
Agricultural Liaison Officers
Dalcour Maclaren —Salisbury
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Home Adaptations Team Manager
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Hybrid work
- Management
- Team management
- Case management
- Employee assistance programme
- Employee discount
10d
Housing Assistant
Pinnacle Group —Gosport
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Application Development Officer (Children & Learning)
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Full-time
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Family Support Worker
Aspirations Academies Trust —Bournemouth
- £25,634 - £27,807 a year
- Part-time
- Working with children
- In-person
- School
Quick apply
12d
Streetworks Administrator
Balfour Beatty —Southampton
- Hybrid work
- Maintenance
- Microsoft Office
- Administrative experience
- Annual leave
Ordained or Non-Ordained Free Church Deacon or Lay Person
Ministry of Justice —Newport
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
10d
Reactive and Cyclical Maintenance Engineer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Maintenance
- Project management
- Travel
- Annual leave
- Employee discount
Anglican Priest, Bishop, Ordained Deacon, Religious Brother, Sister, Lay Person
Ministry of Justice —Newport
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
10d
Roman Catholic Ordained Priest/ Deacon, Religious Brother, Sister, Lay Person
Ministry of Justice —Newport
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d

Related jobs to explore

Based on your search for family liaison officer

Family Liaison Support Worker
REAch2 Academy Trust —Littlehampton
Liaise with parents of absent pupils, ensuring that appropriate interventions are being implemented at school and at home. Attend home visits as appropriate.
£25,989 - £26,824 a year
Tenant Liaison Officer
Sureserve —Portsmouth
This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access…
£27,976 a year
Quick apply

I want to receive the latest job alerts for family liaison officer in southampton

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

family liaison officer jobs near southampton

Tenant Liaison Officer

Sureserve -
Portsmouth

Quick apply

Job details

£27,976 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave
Car scheme

Qualifications

Driving Licence
Customer service
Microsoft Office
Administrative experience
Driving
Communication skills

Full job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:
Play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you.

You will be required to cover a geographical area, (travel between tenant properties in the Portsmouth and surrounding areas) working with management, administrators and the client to ensure 100% compliance for annual gas services.

This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties.

Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving licence.

Key Responsibilities:

Schedule annual services in conjunction with the Client specific procedure
Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & resident liaison, this may involve work outside of normal working hours
On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes
Contact residents when required to reschedule appointments
Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements
Produce accurate and timely reports to Clients and Management as and when required
Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required
Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times
Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification
Attend client meetings including Resident’s Meetings, Roadshows and Contract Review meetings
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training
Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
Assist in establishing, collating and monitoring resident satisfaction level data.
Ensure compliance with all company standards, policies and procedures

Skills & Experience

Valid UK driving licence (essential)
Exceptional attention to detail and administrative skills
Strong multitasking abilities to handle tasks concurrently
Resilient and capable of working under pressure with a solution-oriented mindset
Excellent organisational abilities to prioritise and manage workload efficiently
Proficient Microsoft Office packages
Friendly and professional attitude in all interactions with team members and residents
Experience in customer service oriented roles
Effective communication skills, both written and verbal
Ability to maintain a high level of professionalism and confidentiality
A flexible and adaptable work ethic, ready to collaborate in a team setting

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

£27,976 per annum
Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact [email protected].

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

Work Location: Hybrid remote in Portsmouth (Hampshire, Hampshire, South East Region, South East Region)

Quick apply

Refine Your Search

family liaison officer jobs in southampton

Tenant Liaison Officer

Victim Liaison Officer

Resident Liaison Officer

Counter Fraud Officer

Agricultural Liaison Officers

Home Adaptations Team Manager

Housing Assistant

Application Development Officer (Children & Learning)

Family Support Worker

Streetworks Administrator

Ordained or Non-Ordained Free Church Deacon or Lay Person

Reactive and Cyclical Maintenance Engineer

Anglican Priest, Bishop, Ordained Deacon, Religious Brother, Sister, Lay Person

Roman Catholic Ordained Priest/ Deacon, Religious Brother, Sister, Lay Person

Related jobs to explore

I want to receive the latest job alerts for family liaison officer in southampton

Explore jobs in more locations

What we offer?

Committed to Diversity & Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected