Night manager Work, Jobs in Southfields, Gtl (with Salaries)

Operations & Customer Service Executive / Manager
Butcher and Edmonds Ltd —London
- £30,000 - £37,000 a year
- Full-time
- Hospitality
- ERP systems
- English
- Employee discount
Quick apply
10d
Night Manager at Westin London City
4C Group —London
- £33,945 a year
- Full-time
- English
- Hotel
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
8d
Hostel Night Manager
Rest Up London —London
- £30,000 - £31,000 a year
- 12 hour shift
- Supervising experience
- Human resources
- In-person
- Employee discount
Quick apply
Assistant Night Transport Manager
Torque —Heston
- £45,000 a year
- Full-time
- Forklift
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
4d
Assistant Night Manager
Stamford Bridge Hotel —London
- £31,000 a year
- Full-time
- Customer service
- English
- Hotel
- Employee assistance programme
Quick apply
Front Office Night Manager
The Ned —London
- Up to £40,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Night Manager
DoubleTree by Hilton London Chelsea —London
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
13d
Night Manager
PPHE Hotel Group —London
- £34,128 a year
- Night shift
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Night Manager
Reception —London
- Full-time
- Hotel
- Team management
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Assistant Night Manager
urbanest —London
- 12 hour shift
- Continuous improvement
- Leadership
- Analytics
Quick apply
Shift Manager Sortation (Nights)
DPD Group UK —London
- £40,000 a year
- Full-time
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
5d
Night Duty Manager
Sirius Hotel Group —West London
- Full-time
- Computer literacy
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
6d
Night Duty Manager (M/F/X)
IBIS BUDGET —Hounslow
- £30,000 - £32,000 a year
- Weekend availability
- Hotel
- Employee discount
Quick apply
Night Manager
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Night Manager
4C Group —London
- 12 hour shift
- Hotel
- Employee discount
Quick apply
4d
Night Manager
Starhotels —Chelsea
- £30,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
- Employee discount
- Referral programme
Quick apply
Night Manager
DoubleTree by Hilton – Woking —Woking
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
10d
Shift Manager - London
Relay Technologies —London
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
Night Manager
London Reception —London
- Full-time
- Hotel
Quick apply
10d
Night Duty Manager
Park Hyatt London River Thames —London
- Full-time
- Hotel
- Organisational skills
- Resort
- Employee assistance programme
- Employee discount

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Operations & Customer Service Executive / Manager

Butcher and Edmonds Ltd -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £37,000 a year
10 days ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality
Record keeping
Customer communication
Customer service call handling
Report writing
Operations management
Inbound customer enquiry call handling
Report generation
ERP systems
Logistics
Process improvement
Sales administration
ERP software
English
Administrative and business operations experience
Client services
Data entry
Organisational skills
Customer support
Customer interaction
Order processing
Bookkeeping
Supply chain customer service

Full job description

Location: Waterloo, London
Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight
Salary: £30,000–£40,000, depending on experience

The role

We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler.

This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised.

The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility.

We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level.

You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required.

Key responsibilities

Order processing and customer service

Take customer orders by telephone, email and other ordering channels.
Enter orders accurately and efficiently into our ERP system.
Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday.
Respond to product, availability, pricing, delivery and order queries.
Resolve routine problems quickly and escalate more complex issues when required.
Build strong, helpful relationships with customers through reliable day-to-day service.
Support customers with additions, amendments, shortages and urgent requirements.

Operations and delivery coordination

Act as a link between the office, customers, warehouse and delivery team.
Help coordinate our five delivery drivers throughout the morning.
Communicate delivery instructions, changes and customer requirements clearly.
Respond to delivery queries and help resolve delays or other issues.
Ensure relevant information is passed accurately between customers, drivers and the wider team.
Support the smooth running of daily sales and delivery operations.

Systems and administration

Maintain accurate customer, order, pricing and product information.
Carry out regular data entry and general sales administration.
Support the business through its move to a new ERP system.
Help test processes, identify issues and ensure information is transferred accurately.
Contribute to improving administrative and operational processes.
Produce basic reports and information when required.

Bookkeeping support

Undertake basic bookkeeping and finance administration.
Assist with invoices, credits, account queries and record keeping.
Work closely with the Credit Controller to ensure customer information is accurate.
Investigate straightforward discrepancies and ensure supporting information is properly recorded.

Night-team cover

Work one Friday night shift per fortnight as part of the normal rota.
Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year.
Manage night-time order processing and sales operations confidently when providing cover.
Ensure a clear and accurate handover between the night and daytime teams.

General responsibilities

Provide flexible support across the business as priorities change.
Complete ad hoc administrative and operational tasks.
Help maintain high standards of accuracy, communication and customer service.
Take ownership of problems and follow them through to resolution.

About you

You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly.

You should have:

Strong organisational skills and excellent attention to detail.
A confident, friendly and professional telephone manner.
Experience in operations, administration, customer service, sales support or a related role.
The ability to enter and manage data accurately.
Confidence using business software and learning new systems.
The ability to prioritise several competing tasks.
A calm and solutions-focused approach to problems.
The confidence to communicate with customers, drivers, warehouse colleagues and managers.
A willingness to take responsibility within a small team.
Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements.

Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate.

What we offer

A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed.
The opportunity to occupy a central and influential position within a growing business.
Broad exposure to customer service, sales operations, logistics, finance and business systems.
The chance to play an important role in the implementation of a new ERP platform.
Genuine scope for the position to develop as the business grows.
A supportive, close-knit working environment where individual contributions are visible and valued.
Annual 4 weeks' holiday
Discretionary Christmas bonus
Company Pension
Discounted Staff Meat
A supportive & collaborative working environment

This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

Job Types: Full-time, Permanent

Pay: £30,000.00-£37,000.00 per year

Benefits:

Company pension
Employee discount

Ability to commute/relocate:

London SE1 7LD: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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night manager jobs in southfields, gtl

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