Role Summary
You will assist in the smooth running of the department and oversee the credit control function. You will analyse and record various credit control transactions, cash collection and monitoring. You will be responsible for your own portfolio of brokers which includes sending statements, liaising with brokers and their finance departments, preparing and generating various reports with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. You will also provide support and proactively contribute to the advancement of the departments overall business plan by bringing ideas and processes to the attention of the management team.
Role Accountabilities
- Prepare and issue monthly broker statements of accounts.
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Allocate funds received and request closings and slips from Brokers.
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Pursue debtors frequently by telephone, email, teams meeting to secure payment.
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Identify and escalate NOC from aged debt.
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Build strong relationships with internal and external stakeholders to progress collection process.
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Be responsible for engaging and chairing regular meetings with each business unit to address any credit control issues and escalations.
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Provide oversight to existing processes, challenging any redundant requirements as model evolves and ensure we deliver continuous improvements.
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Analyse and identify inconsistencies and record errors in booked premium, liaise with technical team to correct booked entries.
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Resolution of unallocated cash, provide constructive feedback on issues which have resulted in mis posting to unallocated cash.
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Monitor and manage the shared Accounts Inbox.
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Support and assist management in detailed and continued, advice, knowledge and practical input to ensure full delivery of the business processes.
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Assist the Company’s Accountants in their annual review/audit of the business.
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Any additional duties as assigned.
Role Requirements
- Some experience working in an IBA function from either a broking, insurer or MGA environment (essential).
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Experience in credit management procedures and dealings with a Broker Accounting system (essential).
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Experience in reconciliation process (essential).
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3+ years team leader experience (desirable).
Skills and Abilities
- To be able to generate own ideas and develop others’ ideas for the continued advancement of the department.
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Extensive and detailed knowledge of an accounts department and its workings. Knowledge and understanding of the processes involved.
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Knowledge and experience with Sequel eclipse is a positive but not essential.
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Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to complete large complex reconciliations on Broker accounts.
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Excellent communication and interpersonal skills and conversing with external clients.
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Proactive and a team player, time management skills and meeting deadlines.
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Ability to multitask and meet SLAs.
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High level of numeracy skills.
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A high level of computer literacy and proficient user of Microsoft Excel.
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To be able to work within a team and provide support to junior team members.
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Outcome focused and sound decision-making.
Management Duties
We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.
