About the Role
We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.
If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.
Key Responsibilities
- Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
- Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
- Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
- Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
- Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.
What We’re Looking For
- Proven experience in customer-facing administration and operations
- Excellent communication skills - verbal, written, and interpersonal.
- IT proficiency, especially in service tracking, reporting, and administration systems.
Why Join Us?
- Be part of a growing, forward-thinking company that values initiative and professional growth.
- Work in a supportive team environment where your input shapes operations.
- Opportunity to build a meaningful career in a technically rich and customer-centric setting.
Ready to Power your Career in AV?
Apply now and help us deliver the service excellence our clients rely on.
The salary grade will be dependent on experience. There are several additional benefits to the package which include a company contributory pension, a healthcare plan and many more additional schemes available after completion of your probationary period.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Work authorisation:
- United Kingdom (required)
Work Location: In person
