Job Overview:
We are seeking a proactive and technically capable Digital & IT Support Technician to join our growing team. This role is responsible for supporting the organisation's day-to-day IT operations, ensuring colleagues receive timely and effective assistance with hardware, software, systems, devices, and technology-related requests.
The successful candidate will play a key role in maintaining and improving the organisation's digital and IT services, supporting users, business systems, and technology platforms across the organisation. The role offers exposure to infrastructure, networking, information security, and cybersecurity activities, providing opportunities to develop a broad range of technical skills and experience.
Working closely with the Digital, Security & Insights Manager, the successful candidate will contribute to the organisation's technology, infrastructure, and security objectives while also being capable of working independently, managing priorities effectively, and taking ownership of day-to-day support activities, projects, and continuous improvement initiatives.
About us:
Scientific Holdings is a science-led holding company focused on building and scaling specialist businesses in regulated markets. Our group brings together expertise in laboratory testing, regulatory compliance, research, product development, data, and scientific consultancy. We support organisations operating in technically complex sectors where evidence, quality, and credibility are essential.
We are committed to building businesses that deliver more than financial return. Across the group, we aim to reduce environmental impact, create high-quality jobs, support employee development, and build workplaces where people share in the value they help create. Our focus is on long-term value creation through trusted science, responsible innovation, practical regulatory insight, and a clear commitment to people and the environment.
Our Mission
Our mission is to make product compliance and scientific analysis as precise and reliable as possible, empowering our clients to enter global markets with confidence. We combine deep regulatory expertise with high-precision analytical testing, ensuring that every product we assess meets the highest standards of safety, quality and compliance.
By uniting rigorous laboratory science with specialist regulatory knowledge, we provide a single, integrated solution that delivers accuracy, clarity and confidence at every stage. We place our clients at the centre of this process, working collaboratively, communicating transparently and consistently striving to exceed expectations. Scientific excellence and client satisfaction are at the core of everything we do.
Our Commitments & Management System
To support this mission, we operate within a robust Integrated Management System (IMS) aligned with internationally recognised standards. We hold accreditation to ISO 27001 and ISO/IEC 17025 and adhere to Good Manufacturing Practice (GMP) across our operations. We are also committed to minimising our environmental impact through a lab powered by green energy, eco-procurement practices, and strong “reduce, reuse, recycle” principles embedded in our processes.
We are now actively pursuing B-Corp accreditation, reinforcing our commitment to making responsible, ethical and sustainable choices in everything we do.
This includes ensuring that our people are at the heart of all decisions, creating a workplace where employee wellbeing, development and purpose are central to our long-term success.
Our values:
Quality
Embodied in every aspect of our work. Our systems are certified by the British Standards Institute (BSI) and the MHRA to international standards for Quality Management. Our commitment to quality comes from the top of the organisation and is prevalent in every aspect of our work.
Professionalism
Is central to the services we provide to our clients. We work hard to ensure that we provide specialist knowledge, competency, and accountability throughout all of the work we undertake.
Inrtegrity
Our clients trust us with their business. From our stringent laboratory procedures to our submissions to regulatory bodies, our clients have peace of mind knowing that we will do the right thing by them, under all circumstances.
Ethics
Scientific regulatory affairs are underpinned by the ethical approach of the scientists and professionals working in this field. We are committed to upholding moral principles and working with our clients safety and improve public health.
Our people underpin these values and we are committed to making Inter Scientific a fantastic place to work. We aim to retain and employ top talent and develop grassroots, provide opportunities for young people and offering apprenticeships.
What you’ll need:
- Exceptional communication and interpersonal skills, ability to build strong relationships internally and externally.
- Highly organised and detail-oriented
- Self-motivated and able to work independently whilst also being a collaborative team player
Essential
- Experience in an IT Support, Service Desk, Helpdesk, Technical Support, or similar role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows environments, Microsoft 365 and Mac environments.
- Knowledge of hardware, software, device deployment, and user support.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.
- A proactive and collaborative approach to supporting colleagues and improving services.
Desirable
- Experience with Microsoft Azure, Entra ID, Intune, SharePoint, or other cloud technologies.
- Familiarity with networking equipment, firewalls, and wireless infrastructure.
- Exposure to cybersecurity tools and information security best practices.
- Understanding of information security standards and compliance frameworks such as ISO 27001, Cyber Essentials, NIST, or similar.
- Experience supporting hybrid or multi-site environments.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, Cisco Certifications, or ITIL Foundation
What you’ll get from us:
- Competitive salary
- Support and guidance from expert colleagues
- Hybrid working arrangements in our state-of-the-art, brand-new facility
- Eligibility to enroll in the company profit related bonus scheme
- Eligibility to enroll in the company health cash plan
- Company pension
Responsibilities:
IT Support & Technology Services
- Act as a key point of contact for IT support across the organisation.
- Respond to, manage, and resolve technology-related issues, requests, and service improvements.
- Configure, deploy, maintain, and support laptops, desktops, mobile devices, and peripherals.
- Support user onboarding and offboarding, including account creation, permissions management, and device provisioning.
- Assist colleagues with business systems, applications, and technology-related queries.
- Maintain accurate IT documentation, asset registers, and support records.
- Coordinate with third-party suppliers and service providers where required.
- Deliver both remote and on-site support across the organisation.
Digital & Systems Support
- Assist with the administration and maintenance of digital platforms, business systems, and cloud services.
- Support Microsoft 365, Entra ID, Intune, SharePoint, and related technologies
- Assist with system upgrades, deployments, and technology improvement initiatives.
- Support the implementation and adoption of new technologies and business systems.
- Contribute to the continuous improvement of digital and IT services.
Infrastructure, Networking & Security
- Assist with the maintenance and troubleshooting of network infrastructure.
- Support information security, cybersecurity, and endpoint protection activities.
- Support backup, recovery, business continuity, and resilience processes.
- Contribute to infrastructure, security, and technology projects.
- Assist with governance, compliance, and security-related activities.
General Responsibilities
- Participate in IT, digital, and organisational improvement projects.
- Build effective working relationships with colleagues across the organisation.
- Maintain a professional, responsive, and collaborative approach when supporting colleagues.
- Support multiple office locations and remote users where required.
- Undertake other duties consistent with the nature and level of the role.
Equality Statement:
Inter Scientific is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious belief, race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Important Information
STRICTLY NO RECRUITERS
We reserve the right to close this advert at any time.
Due to the large number of applications, we are not able to provide feedback on all applications
Applicants must, at the time of applying, have the correct right to work documentation for the United Kingdom
We conduct anonymous or "blind" reviews of applications or resumes without attaching names or identifiable characteristics
Job Types: Full-time, Permanent
Pay: £27,500.00-£31,500.00 per year
Benefits:
- Additional leave
- Company events
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Speke L24 1YA
