Business improvement officer Work, Jobs in Southsea, Ham (with Salaries)

Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
5d
Senior Administrative Officer
Hampshire County Council —Fareham
- £33,178 - £36,369 a year
- Administrative experience
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Business Improvement Officer
Arun District Council —Littlehampton
- £34,434 - £36,363 a year
- Full-time
2d
Senior Administration Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Microsoft Word
- Microsoft Excel
- SharePoint
Security Operations Manager
Mitie —Portsmouth
- Weekend availability
- Customer service
- Analysis skills
- Travel
- Employee discount
10d
Office Manager/Senior Facilities Officer
BMT —Fareham
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Quick apply
Project Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Communication skills
2d
Administration Officer - Highways
Civic Recruitment Limited —Chichester
- £17.26 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Administration Officer
UK Health Security Agency —Fareham
- £25,651 - £27,220 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Principal Active Travel Improvements Officer
WSCC —Chichester
- £48,226 - £51,356 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Work from home
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
12d
Procurement Manager -People
WSCC —Chichester
- £48,226 - £51,356 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Commissioning Lead - Adult Services
WSCC —Chichester
- £48,226 - £51,356 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
4d
Operations and People Lead
Expression for Growth —Fareham
- £35,889 - £39,667 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
Health Protection Practitioner
UK Health Security Agency —Fareham
- £33,422 - £48,117 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Chief Accountant
WSCC —Chichester
- £75,305 - £80,340 a year
- Full-time
- Hybrid work
- Oracle
- Accounting
- Leadership
- Employee assistance programme
- Employee discount
Technical Training Advisor
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Security Officer
Securitas UK —Portsmouth
- £13.49 an hour
- Weekend availability
- Employee discount
Quick apply
2d
HR Administrator
LOGISTEED UK Limited —Bognor Regis
- £29,000 - £32,000 a year
- Overtime
- Master's degree
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
9d
Associate Director of Contract Finance
Hampshire and Isle of Wight ICB —Eastleigh
- £79,504 - £91,609 a year
- Full-time
- Hybrid work
- Employee discount
- Sick pay

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Deputy Helpdesk Manager

KBS Maritime Ltd
Portsmouth

Apply Now

Job details

Full-time
£30,000 - £34,000 a year
5 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Excel
Management
Customer service
Organisational skills
Contracts
Communication skills

Full job description

Location: HM Naval Base, Portsmouth (HMNBP)

Service Area: Service Centre, Service Delivery

Hours of Work: 37 hours per week

Salary: £30,000 to £34,000 (dependant on experience)

What you will be doing:

We are looking for a proactive and customer-focused Deputy Helpdesk Manager to support the day-to-day running of our Helpdesk function. Acting as deputy to the Helpdesk Manager, you will play a key role in ensuring the delivery of high-quality customer service, efficient work allocation, and ongoing team development.

Key responsibilities include:

Deputising for the Help Desk Manager in meetings and people management activities
Overseeing the Authorised Telephone Officer function
Managing customer feedback processes, producing management reports and performance statistics
Supporting training and quality standards across the Helpdesk team.
Handling and coordinating service requests by prioritising and allocating works through the CAFM system, and monitoring job progress
Managing customer communications, maintaining accurate records and documentation
Reviewing extension requests to ensure compliance with contract procedures.

**Please note that this role is a 37 hour working week, flexibility of working hours will be required.

What you will bring:

Demonstratable team leader qualities and be able to take the lead in the absence of the Helpdesk Manager
Exceptional organisational skills and ability to work under pressure.
Ability to communicate effectively and confidently, with tact and diplomacy at all levels with internal and external customers
Experience prioritising and assigning work using agreed contract and process principles
Background in ensuring that all requests are managed and meet the KPI requirements of the contract
Proven ability in ensuring that feedback is provided in a timely way
Confidence engaging with team leaders to discuss issues, identifying any areas of improvement/error proofing
Practice in producing and distributing reports as and when required
Strong team player, capable of sharing ideas and knowledge, but have the ability to work confidently on an individual basis.

About you:

Customer Service experience, ideally in a Service Delivery setting
Knowledge of CAFM or similar asset management toolsets
Be proficient in the use of Excel and Word
Effective communication and problem-solving skills

You’ll get:

A competitive salary
25 days holiday plus bank holidays
Holiday purchase scheme, following successful completion of probation period
Discretionary company bonus scheme
Enhanced pension scheme – employee contribution 4% and company contribution 6%, or the employee can increase their contribution to 6% and company contribution 8%
Life assurance x 4 (subject to scheme T&C’s)
Access to our internal benefits and discounts programme for all colleagues
Cycle to work scheme
Group income protection
Flexible parental benefits (if applicable)
Free parking onsite
Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.
Continued professional career development
Kudos reward opportunities (internal achievements scheme)
Occupational Health & Wellbeing Services
20% off entry into the Historic Dockyard

Background checks & security

Please note that due to the nature of the site we are based on and the work carried out, once offered we carry out a number of pre-employment checks which include UKSV clearance applications – you will need to be eligible for this and willing to go through the process. For more information, please speak with the Talent & Recruitment team.

About us:

At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.

With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that’s unlike any other.

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.

KBS Maritime is committed to building a diverse workforce and fostering an inclusive workplace. We welcome applications from individuals of every social or cultural background, age, gender, ability, sexual orientation, and belief.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please contact [email protected]

Apply Now

Refine Your Search

business improvement officer jobs in southsea, ham

Deputy Helpdesk Manager

Senior Administrative Officer

Business Improvement Officer

Senior Administration Officer

Security Operations Manager

Office Manager/Senior Facilities Officer

Project Officer

Administration Officer - Highways

Administration Officer

Principal Active Travel Improvements Officer

Contract Manager

Procurement Manager -People

Commissioning Lead - Adult Services

Operations and People Lead

Health Protection Practitioner

Chief Accountant

Technical Training Advisor

Security Officer

HR Administrator

Associate Director of Contract Finance

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