Av & communication system Work, Jobs in Southside Central, Glg (with Salaries)

Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
Infrastructure Engineer (2nd Line)
Chemify Ltd —Glasgow
- Full-time
- Azure
- Engineering
- AWS
Quick apply
Technical Support Advisor
Linn Products —Glasgow
- Full-time
- Hybrid work
- Communication skills
Quick apply
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Deskside Support Engineer

Hexaware Technologies -
Glasgow

Quick apply

Job details

Permanent
£29,000 - £32,000 a year

Benefits

Flexible schedule

Qualifications

Software troubleshooting
Laboratory experience
Windows
IT support
Organisational skills
IT
Communication skills
VPN

Full job description

The IT Support Engineer provides comprehensive onsite and remote Level 2 support for end-user devices, network infrastructure, and IT systems. The role ensures operational continuity, compliance, and user satisfaction through troubleshooting, configuration, and maintenance of hardware, software, and network environments.

Key Responsibilities:

End-User Support:

Provide Level 2 support for hardware, software, account issues, and VPN troubleshooting.

Deliver deskside support for deployments, repairs, and configurations.

Perform BIOS, OS, driver, application, and authentication configurations.

Device Imaging & Maintenance:

Execute device imaging, reimaging, and hardware refresh cycles.

Sync and validate user data (e.g., OneDrive) and re-encrypt devices post-reimage.

Manage spare parts inventory and coordinate replacements.

Network & Infrastructure Support:

Provide Smart Hands support for switches, routers, Wi-Fi APs, firewalls, and cabling.

Perform diagnostics, cable tracing, and physical network changes (rack/stack, patching).

Support urgent network incidents, including reboots, failovers, and visual checks.

Server Room & IT Closet Maintenance:

Maintain server rooms and IT closets, ensuring cleanliness, labeling, and organization.

Verify rack space, power, cooling, and UPS status before installations or upgrades.

Conference Room & AV Support:

Set up and troubleshoot AV equipment, Teams Rooms, displays, and peripherals.

Deploy and configure Teams Room devices and validate AV quality.

Office Moves & Dispatches:

Support office relocations, including device disconnect, transport, and reconnection.

Provide on-demand dispatch for non-dedicated sites and vendor coordination.

Print Support:

Install, validate, and relocate printers/scanners; manage print queues.

Coordinate with OEMs for maintenance and escalate unresolved issues.

Lab Computing Support:

Perform diagnostics, device swaps, and compliance checks for lab systems.

Provide Smart Hands support for GMP and non-GMP lab environments.

Skills & Requirements:

Experience in Level 2 IT support, including hardware/software troubleshooting.

Proficiency in Windows OS, VPN, patching tools, and network fundamentals.

Strong organizational and communication skills.

Ability to lift/move IT equipment and work flexible hours for incidents or moves.

Pay: £29,000.00-£32,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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av & communication system jobs in southside central, glg

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