Customer experience manager Work, Jobs in Southside Central, Glg (with Salaries)

Customer Experience Manager
First Fence —Rutherglen
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
7d
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
Kent Foods Limited (The Albex Group) —Paisley
- £27,500 - £30,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
13d
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Glasgow
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Communications & PR Executive
Live Nation —Glasgow
- Full-time
- Organisational skills
- Communication skills
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
13d
Change Manager - Glasgow Tribunal Centre
HM Courts and Tribunals Service —Glasgow
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
22h
Product Manager – Business Banking Transactional Products
Nationwide Building Society —Glasgow
- £55,000 a year
- Full-time
- Banking
4d
Customer Activation Manager
Iberdrola Group —Glasgow
- From £47,200 a year
- Sales
- Communication skills
- Marketing
- Annual leave
- Employee discount
4d
Security Operations Manager
Chubb Fire & Security —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- APIs
- Store discount
- Employee discount
Quick apply
5d
Retail Store Manager M&S Food
HM Stanley LTD —Glasgow
- £38,000 - £42,000 a year
- Management
- Communication skills
- Free parking
- Store discount
Transport Manager
STARK Group —Glasgow
- Full-time
- Management
- Customer service
- IT
- Employee discount
6d
Stock Manager
Iberdrola Group —High Blantyre
- From £47,200 a year
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
- Employee discount
1d
Customer Service Manager - Cardonald
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager
Wickes —Glasgow
- Full-time
- Annual leave
12d
Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
14d
Digital Marketing Manager - Glasgow
Matthew Algie —Glasgow
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
- Free parking
- Annual leave
12d
Marketing Manager
ATG Entertainment Limited —Glasgow
- £36,296 a year
- Full-time
4d
Luxury Sales Professional - Glasgow
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply

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Customer Experience Manager

First Fence -
Rutherglen

Quick apply

Job details

Full-time
£38,000 - £43,000 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Driving Licence
Management
Sales
Merchandising
Mentoring
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £38,000-£43,000 per annum depending on experience

Hours: 50 hours per week, Monday to Friday between the hours of 06:00-18:00

Location: Rutherglen, Glasgow, G73 1AF

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

We are seeking a high-calibre, hands-on Customer Experience Manager who leads from the front. In this role, you won't just sit behind a desk; you will set the service standard in the depot. You understand that flawless customer experience truly makes all the difference in future orders — picking the right orders, on time, every time.

You will take full ownership of our depot’s customer service, blending strict process discipline with a "take people with you" leadership style. If you have a background in fencing or construction supplies and pride yourself on ensuring a tidy, and highly efficient yard, this is the role for you.

Key Responsibilities

Customer Service & Order Accuracy

The Final Check: Ensure 100% accuracy on all outgoing orders, drastically minimising picking errors and missing items, completing spot checks on orders.
The Depot Impact: Bridge the gap between sales and logistics. Understand the sales flow and ensure the depot team delivers on the promises made by the sales team.

Operations, Stock & Layout

Process Champion: Implement, monitor, and ruthlessly enforce operational processes that impact upon the customer experience to ensure maximum safety and efficiency.
Housekeeping & Safety: Champion a strict "clean as you go" culture. Maintain an immaculate, well-organised depot and yard where everything has a home.
Inventory Control: Support with regular, accurate stocktakes and cycle counts to minimise variance.
Depot Optimisation: Continuous improvement of the depot layout to optimise traffic flow, picking speeds, and material handling safety to get the best possible outcome for the customer.

Leadership & People Management

Lead by Example: Get stuck in alongside the team when needed, demonstrating what "high standards" look like in practice.
Train & Develop: Cultivate a culture of continuous improvement by training team members to standard operating procedures (SOPs).
Team Engagement: Bring a positive, collaborative mentality that motivates the team, builds trust, and ensures everyone is pulling in the same direction.
Time Management: Masterfully balance daily firefighting with long-term planning.

Requirements:

Qualifications & Experience

Industry ExperienceIdeally from service sector, with hands on experience working within a depot or yard environment, specifically in fencing, building materials, or the wider construction industry.Merchandising and marketing experience would also be an advantage.
Proven Leadership: Experience managing, mentoring, and developing small-to-medium teams with a track record of high retention and morale.
Operational Grip: Strong background in inventory management, stocktakes, and layout optimisation.
Process-Driven: A mindset that thrives on structure, safety regulations, and procedural compliance.
Communication: Excellent interpersonal skills to handle both internal sales teams and face-to-face customer collections.
Driving: Must hold Full Driving License.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

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Refine Your Search

customer experience manager jobs in southside central, glg

Customer Experience Manager

Operations Manager

Customer Service Manager

Learning & Development Manager

Regional Customer Relationship Manager

Communications & PR Executive

Contact Centre Operations Manager

Change Manager - Glasgow Tribunal Centre

Product Manager – Business Banking Transactional Products

Customer Activation Manager

Security Operations Manager

Retail Store Manager M&S Food

Transport Manager

Stock Manager

Customer Service Manager - Cardonald

Store Manager

Helpdesk Manager

Digital Marketing Manager - Glasgow

Marketing Manager

Luxury Sales Professional - Glasgow

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