Customer service supervisor Work, Jobs in Southside Central, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
Front Office Supervisor
The Address Glasgow —Glasgow
- Full-time
- Hotel
Quick apply
7d
Retail Supervisor
Cardzone —Glasgow
- From £12.81 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
1d
Assistant Store Manager
NEXT —Glasgow
- Full-time
- Retail management
Sales - Supervisor
New Look —Glasgow
- Part-time
- Microsoft Word
- Communication skills
14d
Day Shift Supervisor
Evri —Motherwell
- Up to £37,000 a year
- Day shift
- Management
- English
- IT
- Employee assistance programme
- Employee discount
6d
Supervisor
Sports Direct —Glasgow
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
17h
Shift Manager
Wingstop UK - Silverburn —Glasgow
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
12d
Meetings and Events Sales Supervisor
Valor Hospitality —Glasgow
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
4d
Retail Supervisor - Full Time
Farmfoods —Irvine
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
1d
Transport Supervisor
Evri —Airdrie
- £36,000 - £39,000 a year
- Day shift
- Management
- English
- Maths
- Employee assistance programme
- Employee discount
5d
Assistant Shop Manager
British Red Cross —Glasgow
- £25,458 a year
- IT
- Annual leave
- Flexitime
1d
Shift Supervisor
Snowflake Silverburn —Glasgow
- £13.75 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply
8d
Supervisor
Holland & Barrett —Falkirk
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Assistant Store Manager
Haribo UK —Glasgow
- Management
- Customer service
- Merchandising
- Employee discount
Bar Supervisor
Drygate —Glasgow
- £14.18 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
Starbucks Store Supervisor
OCO —Rutherglen
- £14.45 an hour
- Full-time
15h
Claims Team Leader
Davies —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
7d

I want to receive the latest job alerts for customer service supervisor in southside central, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

customer service supervisor jobs in southside central, glg

Service Desk Team Leader - Glasgow Head Office

Client Services Team Leader (Internal Only)

Front Office Supervisor

Retail Supervisor

Assistant Store Manager

Sales - Supervisor

Day Shift Supervisor

Supervisor

Shift Manager

Meetings and Events Sales Supervisor

Retail Supervisor - Full Time

Transport Supervisor

Assistant Shop Manager

Shift Supervisor

Supervisor

Customer Service Team Leader

Assistant Store Manager

Bar Supervisor

Starbucks Store Supervisor

Claims Team Leader

I want to receive the latest job alerts for customer service supervisor in southside central, glg

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected