THE COMPANY
Established in 1978, J&C Joel is one of the world’s leading manufacturers and installers of flame-retardant fabrics, flooring, drapery, and stage engineering solutions.
The award-winning Yorkshire-based company has achieved a global presence through an international network of facilities located across the UK, Europe, the UAE, Vietnam, Hong Kong, and Macau.
J&C Joel has successfully delivered numerous prestigious drapery and stage engineering projects for some of the world’s most renowned venues and organisations across a wide range of sectors.
The company places a strong emphasis on living its core values throughout the business, with a focus on customer service, excellence, innovation, partnerships, and pride. Furthermore, J&C Joel firmly believes that its people are at the heart of its success.
OVERALL PURPOSE
J&C Joel has an exciting opportunity for an Apprentice to join its fast-paced UK Sales Team on a 12–18-month apprenticeship programme.
The successful candidate will receive comprehensive training and support to develop their skills within a customer-focused and dynamic sales environment. Alongside their role, the apprentice will work towards achieving an NVQ qualification in Customer Service, supported by our local education provider, Calderdale College.
J&C Joel has a long and successful history of developing and retaining apprentices across a variety of disciplines, with many progressing into senior and management positions within the business.
ROLES AND RESPONSIBILITIES
- Deliver a first-class service to customers at all times.
- Provide administrative support to the UK Sales Department.
- Answer incoming calls to the UK Sales Department and direct enquiries to the appropriate team member.
- Respond promptly and professionally to customer enquiries via telephone and email, ensuring a clear understanding of customer requirements before forwarding them to the relevant Sales Team member.
- Accurately input new customer and delivery details into the Access system, ensuring all contact and delivery information is correct.
- Collect, maintain, and accurately record customer information, including new account set-ups and customer interactions, within the CRM system.
- Liaise with the Transport and Production teams to confirm delivery and collection lead times for quality-related returns.
- Process all sample requests in a timely manner by accurately entering orders into the Access system.
- Make outbound calls to customers to follow up on fabric-only quotations under £1,000, as required.
- Make outbound calls to customers to follow up on sample orders and gather feedback.
- Follow up all proforma invoices within one hour of them being issued by the Sales Team.
- Use the company payment portal to obtain payment and facilitate the release of customer orders.
- Liaise with the Purchasing Department via email and telephone to obtain updates on stock orders.
- Keep the Sales Team informed of expected delivery dates and updates relating to specific stock lines.
- Ensure all work is carried out in accordance with company policies, procedures, and objectives.
- Communicate effectively and professionally with customers, managers, and colleagues at all levels.
SKILLS & EXPERIENCE
- Ideally, candidates will have some experience working within a customer-facing environment and supporting customers as part of their role.
- Demonstrate strong customer service skills and a good understanding of what constitutes excellent customer service.
- Be confident, enthusiastic, and professional in their approach.
- Possess an excellent telephone manner and strong verbal and written communication skills.
- Be organised, methodical, and capable of planning and prioritising their workload effectively.
- Demonstrate good time management and attendance.
- Be willing to learn, develop new skills, and work as part of a team.
QUALIFICATIONS
- A good standard of GCSE qualifications, including English and Mathematics.
- The successful candidate will undertake an apprenticeship programme and work towards achieving an NVQ Level 2 or Level 3 qualification in Customer Service.
Pay: From £8.00 per hour
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Life insurance
- Sabbatical
- UK visa sponsorship
Work authorisation:
- United Kingdom (required)
Work Location: In person
