Kings Lynn Volkswagen & Skoda is looking for a motivated and professional Service Team Leader to lead our front-of-house service team.
Reporting to the Aftersales Manager, this role plays a vital part in ensuring a seamless, efficient flow between customer-facing service operations and the workshop, while consistently delivering the highest Volkswagen & Skoda Brand standards of quality, efficiency, and professionalism.
About the Role
As Service Team Leader, you will oversee the daily performance of our Service Advisors, ensuring smooth co-ordination across bookings, service progress, cost approvals, and vehicle handovers. You will act as the key operational link between the service desk and the workshop, driving team performance, consistency, and customer satisfaction.
You will be responsible for delivering an outstanding customer experience, ensuring every visit is handled with preparation, professionalism, and attention to detail.
Key Responsibilities
· Lead, support, and mentor the Service Advisor team to deliver exceptional customer service and
strong operational discipline
· Deliver monthly financial performance, achieving targets for labour sales and net sales
· Protecting and improving gross margins through accurate pricing, disciplined discounting, effective
upselling, and efficient workflow management
· Work closely with the Aftersales Manager to coordinate daily workshop loading, technician scheduling, and job prioritisation
· Ensure clear, transparent, and timely communication with customers regarding vehicle progress,
costs, and completion times
· Confidently and professionally handle escalated customer or technical concerns
· Uphold Marriott Motor Group standards for documentation, job accuracy, and quality control
prior to vehicle handover
· Drive sales of Service Plans, Extended Warranties, and other value-added products
· Implement and maintain best-practice processes across all customer service interactions
· Support the management team with training, performance reviews, and continuous
improvement initiatives
About You
· Experienced in an automotive service leadership or senior customer-facing role
(Volkswagen or other premium brand experience is advantageous)
· Knowledgeable in workshop operations, scheduling, and end-to-end service processes
· An excellent communicator with strong organisational and problem-solving skills
· Professional, confident, and customer-focused in their approach
· Highly organised and efficient, with the ability to build rapport with customers and develop
strong working relationships with colleagues
· Committed to integrity, accuracy, and honest dealing at all times
Why Join Marriott Motor Group?
At Marriott Motor Group, we are committed to creating a working environment that is inclusive, supportive, and free from discrimination. We empower our people to bring their whole selves to work and reach their full potential.
If you would love to be part of the Marriott Motor Group team, please apply now with an up-to-date copy of your CV. We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Additional leave
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Store discount
Work Location: In person
