Planners & managers Work, Jobs in Sparkford, Som (with Salaries)

Client Experience Manager - Delivering accounting & business support
Hughes, Isaac and Co Ltd —Burnham-on-Sea
- £46,000 - £56,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Accounting
- Organisational skills
- Free parking
- Referral programme
Quick apply
13d
Executive, Communications FTC
Liverpool Football Club —Street
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
9d
Junior Project Planner
Ericsson —Cross
- Microsoft Powerpoint
- Microsoft Excel
- English
5d
Territory Manager
McCurrach Careers —Yeovil
- Up to £28,000 a year
- Full-time
- Sales
- Travel
- Annual leave
- Employee assistance programme
12d
Territory Manager
Avidity —Yeovil
- Up to £28,000 a year
- Full-time
- Sales
- Travel
- Annual leave
- Employee assistance programme
12d
Production Planner
Callen-Lenz —Salisbury
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Project Planner
TCi (GB) Ltd —Bridgwater
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Project Manager (Regional Design Lead)
Bridges Electrical Engineers —Midsomer Norton
- Full-time
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
Insolvency Administrator or Senior Insolvency Administrator
Albert Goodman LLP —Taunton
- Hybrid work
- Customer service
- Employee assistance programme
Project Planner
Bridges Electrical Engineers —Midsomer Norton
- Full-time
- Hybrid work
- Project management
- Contracts
- Employee discount
- Referral programme
Quick apply
Project Planner - Equipment Installation
ALTEN —Bridgwater
- Full-time
- Hybrid work
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Manager or Senior Manager, Outsourced Finance
Albert Goodman LLP —Taunton
- Accounting
- Employee assistance programme
Manager (Compliance), Private Client Tax
Albert Goodman LLP —Taunton
- Employee assistance programme
Manager or Senior Manager, VAT
Albert Goodman LLP —Taunton
- Hybrid work
- Communication skills
- Tax experience
- Employee assistance programme
Assistant Manager or Manager, Quality, Risk & Compliance
Albert Goodman LLP —Taunton
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee assistance programme

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Client Experience Manager - Delivering accounting & business support

Hughes, Isaac and Co Ltd
Burnham-on-Sea

Quick apply

Job details

Permanent | Part-time | Full-time | Part-time upon request
£46,000 - £56,000 a year
13 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Company pension
Company events
Private medical insurance
Referral programme

Qualifications

Practice management
ACA
Accounting software
Supervising experience
Accounting
Organisational skills
CIMA
Tax experience
AAT
ACCA

Full job description

Founded in 1988, Hughes, Isaac & Co is an accountancy practice and business advisory firm with offices in Caldicot, Burnham on Sea and Bristol. We work with a wide range of clients including limited companies, sole traders and partnerships, and our focus has always been on providing a service that goes well beyond year-end compliance.

We invest in people, processes & technology that makes our service better and faster, and we hold ourselves to a high standard because our clients rely on us to do so. We are currently modernising how we work across the practice, including the introduction of digital workpapers and more structured client management, and this role sits right at the centre of that.

Job Summary
The Client Experience Manager is one of the most important roles in the practice. The person in this position is responsible for ensuring that Hughes, Isaac & Co delivers consistently for its clients, which means taking ownership of the practice's delivery targets and not just managing their own portfolio in isolation.

Working closely with the partners, you will manage colleagues' workloads day to day, keep the practice on track against its client deadlines, and be the person everyone looks to when they need to know where things stand. Alongside that operational leadership, you will also be the primary point of contact for a mixed portfolio of clients, and the quality of those relationships, and the experience those clients have, will be a direct reflection of how you do the job.

This is a leadership role that requires both technical competence and the kind of interpersonal skills that make clients feel genuinely well looked after. The right person will find it varied, stretching and rewarding.

We are looking for someone who is technically strong and has a track record of managing clients well, but who also brings the kind of interpersonal and organisational skills that translate into a genuinely good experience for the people we work with.

This is not a role for someone who wants to keep their head down; it is for someone who takes ownership, leads their team with clarity and thinks about the client experience as much as the technical output.

Responsibilities

The role has two aspects; your own portfolio and practice delivery. Across both there are three things that you will do brilliantly:

1) Planner - You design the flow

▸ Scope jobs accurately at the outset and allocate work across the team

▸ Sequence deadlines so that nothing falls behind

▸ Spot potential bottlenecks before they create problems

▸ Use our systems and tools to keep everything visible and moving

2) Controller - You drive practice delivery

▸ Hold the practice to its client deadlines, not just your own portfolio

▸ Manage colleagues' workloads and step in early when timelines are at risk

▸ Keep clients informed so they never need to chase for an update

▸ Be the person the partners rely on to know where everything stands

3) Reviewer - You are the quality check

▸ Apply professional judgement before any work reaches a client

▸ Spot what does not look right, whether in numbers, narrative or tone

▸ Understand where automated tools can fall short and review accordingly

▸ Set the standard that the whole team works to

Qualifications

▸ ACA, CIMA, AAT or ACCA qualified, with solid post-qualification experience in an accountancy practice

▸ Demonstrable experience managing a portfolio of clients across a range of entity types, and a clear understanding of what that involves at busy times of year

▸ Strong technical grounding in statutory accounts, corporation tax and personal tax, with working knowledge of VAT compliance

▸ Experience managing or supervising colleagues, including setting expectations, reviewing work and having constructive conversations when standards are not met

▸ Confident, clear communicator in both writing and conversation, with the ability to explain complex matters in plain language without losing the important detail

▸ Organised and systematic in how you manage your own workload and that of those around you, with a genuine commitment to meeting deadlines

▸ Someone who takes responsibility for problems rather than waiting to be asked

Pay: £46,000.00-£56,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Private dental insurance
Private medical insurance
Referral programme

Experience:

Practice management: 2 years (preferred)

Work Location: Hybrid remote in Burnham-on-Sea TA8

Quick apply

Refine Your Search

planners & managers jobs in sparkford, som

Client Experience Manager - Delivering accounting & business support

Executive, Communications FTC

Junior Project Planner

Territory Manager

Territory Manager

Production Planner

Project Planner

Project Manager (Regional Design Lead)

Insolvency Administrator or Senior Insolvency Administrator

Project Planner

Project Planner - Equipment Installation

Manager or Senior Manager, Outsourced Finance

Manager (Compliance), Private Client Tax

Manager or Senior Manager, VAT

Assistant Manager or Manager, Quality, Risk & Compliance

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