Line infrastructure engineer Work, Jobs in Speke, Msy (with Salaries)

2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
13d
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Trainee Gas Engineer
Wales & West Utilities —Wrexham
- £30,633 - £48,000 a year
- Overtime
- Annual leave
- Employee assistance programme
13d
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
Junior Backend Engineer
Barclays —Knutsford
- Computer Science
- AWS
- Bachelor's degree
4d
Trainee Project Estimator - Train to Fit
Babcock International —Warrington
- £36,000 a year
- Full-time
- Project management
- Communication skills
- Negotiation
- Employee assistance programme
- Life insurance
7d
Commissioning Lead Engineer - Ellesmere Port
Kanadevia Inova AG —Chester
- Full-time
- English
- Leadership
Civil Engineer (Nuclear)
AECOM —Warrington
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Cloud Engineer
Chemist4U —Skelmersdale
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- Scripting
- Annual leave
- Employee discount
Technical Design Architect
Elite Group —Chorley
- £55,000 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
Electrical Engineer
Assystem —Warrington
- Hybrid work
- Travel
- In-person
Access Control Systems Installation Engineer
OCS Group —Chester
Quick apply
3d
Assistant Building Structures Engineer
Amey Ltd —Liverpool
- Temporary
- CAD
- Annual leave
Quick apply
11d
Area Engineering Manager
Assystem —Warrington
- Contracts
Principal EC&I Engineer
Assystem —Warrington
- AutoCAD
- Team management
EC&I Engineer
Assystem —Warrington
- Hybrid work
- Engineering
- Travel
- In-person
5d
Data Engineer
Home Bargains —Liverpool
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- AWS
- Python
- Store discount
- Annual leave
Quick apply
11d
IT Support
CIS Worldwide Ltd —Chester
- £2,200 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Service Engineer
Barclays —Knutsford
- Maintenance
- SQL
- Analysis skills
Senior Mechanical Engineer
Assystem —Warrington
- Engineering
- Bachelor's degree
- Organisational skills

I want to receive the latest job alerts for line infrastructure engineer in speke, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

line infrastructure engineer jobs near speke, msy

2nd Line Infrastructure Engineer

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
13 days ago

Qualifications

ConnectWise
ITIL Certification
Disaster recovery
ITIL
VMWare
Problem management
Root cause analysis
Communication skills

Full job description

Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA’s Service Desk team, actively engaging with customers and taking ownership of technical issues.

This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.

Day to day responsibilities:

Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset
Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments.
Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.

Experience and Skills:

Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix.
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework

Desirables :

Certifications in the aforementioned technologies
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

line infrastructure engineer jobs in speke, msy

2nd Line Infrastructure Engineer

Mainframe Systems Programmer (IMS)

Trainee Gas Engineer

3rd Line Support Engineer SME - FTC

Junior Backend Engineer

Trainee Project Estimator - Train to Fit

Commissioning Lead Engineer - Ellesmere Port

Civil Engineer (Nuclear)

Cloud Engineer

Technical Design Architect

Electrical Engineer

Access Control Systems Installation Engineer

Assistant Building Structures Engineer

Area Engineering Manager

Principal EC&I Engineer

EC&I Engineer

Data Engineer

IT Support

Service Engineer

Senior Mechanical Engineer

I want to receive the latest job alerts for line infrastructure engineer in speke, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected