Service manager Work, Jobs in Speke (with Salaries)

Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
General Manager
Five Guys UK —Liverpool
- From £40,970 a year
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
Territory Manager - Oral B - (Cheshire & North Wales)
Procter & Gamble —Chester
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee stock ownership plan
Deputy General Manager
The Ring O'Bells - Stange & Co —Wirral
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Delivery Team Trainer
Evri —Huyton
- £28,000 a year
- Full-time
- Customer service
- Travel
10d
Purchasing and Brokerage Officer
Knowsley Council —Halewood
- £28,598 - £31,022 a year
- Part-time
- Hybrid work
- Flexible schedule
Planning Enforcement Lead
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Bilingual
- English
- Driving
- Annual leave
- Employee assistance programme
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Operations Manager
QSD —Flint
- £60,000 - £70,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
10d
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Area Manager (Career Changer)
Aldi —Neston
- £63,535 - £98,050 a year
- Leadership
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Deputy Service Manager
Independence Support Ltd —Tranmere
- £28,177.50 a year
- Full-time
- Management
- Medication administration
- Supervising experience
Quick apply
Customer Service Manager - Ellesmere Port
Morrisons —Ellesmere Port
- Hospitality
- Team management
- Employee discount
Quick apply
Client Account Assistant
Gateley —Chester
- Communication skills
- Annual leave
- Employee assistance programme
HMO PROPERTY MANAGER
Sld property development ltd —Sutton and Manor
- £16 - £18 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Assistant Human Resources Business Partner
HALTON BOROUGH COUNCIL —Halton
- £39,152 - £41,771 a year
- Human resources
- Free parking
- Employee assistance programme
8d
Service Manager
The Riverside Group —Wirral
- £37,113.94 a year
- Full-time
- Team management
- Contracts
- IT
13d
Assistant Team Manager - Single Point of Access (Childrens)
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme

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Customer Quality and Compliance Coordinator

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a Customer Quality and Compliance Coordinator to support a customer-first culture, creating operational resilience through service delivery enhancements and data consolidation. In this role, you will focus on monitoring and improving the quality of customer interactions, overseeing compliance with housing allocation, repairs, and maintenance processes, and ensuring accurate, actionable data analysis supports continuous improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
This is a full-time, hybrid role with a requirement of 3 days in the office each week. The working hours are 8AM-4.30PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Monitor and evaluate customer interactions (calls, emails, CRM data) to ensure accuracy, professionalism, empathy, and compliance with service standards.
Identify areas for service improvement, and feedback to line managers as appropriate to support continuous improvement across NSC teams.
Ensure call centre operations comply with MOD contract requirements, housing regulations, data protection legislation (GDPR), and internal policies.
Support on internal and external audits of processes related to housing allocations, repairs, and maintenance reporting.
Collect, analyse, and interpret operational data (call quality scores, turnaround times, repair completion rates, complaints, etc.).
Provide regular quality and compliance reports to Quality, Assurance and Compliance Manager.
Identify performance trends, risks, and opportunities for operational improvement and make suggestions.

Key requirements:

Excellent communication skills and telephone manner.
Proficient in Microsoft Office applications and case management/CRM systems.
Knowledge of property management and housing legislation.
Experience in customer service or a client-facing position.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

service manager jobs in speke

Customer Quality and Compliance Coordinator

Resident Liaison

General Manager

Territory Manager - Oral B - (Cheshire & North Wales)

Deputy General Manager

Delivery Team Trainer

Purchasing and Brokerage Officer

Planning Enforcement Lead

Client Services Account Manager

Operations Manager

Assistant Manager

Area Manager (Career Changer)

Key Account Manager

Deputy Service Manager

Customer Service Manager - Ellesmere Port

Client Account Assistant

HMO PROPERTY MANAGER

Assistant Human Resources Business Partner

Service Manager

Assistant Team Manager - Single Point of Access (Childrens)

I want to receive the latest job alerts for service manager in speke

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