Delivery manager Work, Jobs in Spennymoor, Dur (with Salaries)

Customer Solution Manager, Escalations
Pinnacle Group —Catterick Garrison
- £33,339.90 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Northgate Vehicle Hire —Darlington
- £28,621 a year
- Monday to Friday
- Microsoft Office
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Account Manager
razorblue Careers —Stockton-on-Tees
- £32,000 - £36,000 a year
- Hybrid work
- English
- Microsoft Office
- IT
- Life insurance
- Referral programme
Quick apply
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Bershka Newcastle General Manager
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Field Sales Manager - Soils & Disposals (National)
Hargreaves PLC —Durham
- £40,000 - £48,000 a year
- Full-time
- Sales
- In-person
Quick apply
2d
Bershka Newcastle Deputy Manager
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
Programme Delivery Manager
National Highways —Darlington
- £55,810 - £66,690 a year
- Full-time
- Civil engineering
- Maintenance
- Construction
12d
Assistant Store Manager
Aldi —Darlington
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Assistant Manager
Farmfoods —Longbenton
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
8d
Car Sales Manager
Carsa Limited —Bishop Auckland
- Up to £60,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Referral programme
Quick apply
10d
Durham Cares Sufficiency Delivery Lead
Durham County Council —Durham
- £44,075 - £48,226 a year
- Temporary
- Hybrid work
- Annual leave
14d
Warehouse Team Leader
The Danesmoor Group —Newton Aycliffe
- £30,235.26 a year
- Full-time
- Team management
- Warehouse experience
- Free parking
- Referral programme
Quick apply
2d
Programme Delivery Manager
North Tyneside Council —North Tyneside
- £49,282 - £54,495 a year
- Full-time
- Construction
IT Delivery - Delivery Manager
Parkdean Resorts —Newcastle upon Tyne
- £70,000 a year
- Azure
- Agile
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Robotics Sales Manager
NEW APEX LTD. t/a SPARK EPoS —Gateshead
- £40,000 a year
- Full-time
- Sales
- Hotel
- Analysis skills
- Free parking
- Store discount
Quick apply
12d
Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
10d
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Trading Team Manager
B&Q —Stockton-on-Tees
- £33,000 - £36,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Store Manager
Vision Express —Consett
- School
- Annual leave
- Employee assistance programme

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delivery manager jobs near spennymoor, dur

Customer Solution Manager, Escalations

Pinnacle Group -
Catterick Garrison

Quick apply

Job details

Full-time
£33,339.90 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Organisational skills
Communication skills

Full job description

Job Introduction

Pinnacle Group is seeking a Customer Solutions Manager, Escalations to join our Homes Team within Pinnacle Service Families to be responsible for overseeing the investigation, management, and resolution of high profile complaints and escalations received from the senior leadership team, social media, press threats and family federations. The role provides support to the team to ensure the delivery of a consistent, customer focused service. In this role, you will manage the resolution of high-profile complaints, assessing outcomes and ensuring that responses to families and stakeholders are of high quality and delivered in a timely manner.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time role with a hybrid working pattern of 3 days in the office in Catterick Garrison.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Manage high-profile/high-impact complaints and requests for information
Monitor the escalations inbox, media noise and highlight high profile and high impact areas and potential risks to reputation
Respond to ministerial requests for information with DIO in line with policy
Monitor and respond to social media comments
Work with the communications team t respond to press enquiries and FOIs.
Gather all relevant evidence and maintain deadlines with complaints and compensation request and issuing timely letters to complainants.
Attending meetings (online & in person) with management, colleagues, stakeholders and families
Attend coffee mornings and other local events to support the families
Reviewing processes to identify improvement opportunities
Ensuring company policies are strictly adhered to at all times.
Providing video call appointments with families for complex complaints

Key requirements:

Experience in dealing with complex customer enquiries, demonstrating understanding and support whilst handling / resolving difficult situations or conflict.
Ability to constructively challenge and give / receive feedback.
Fantastic listening skills
Excellent communication skills and telephone manner
Great organisational skills and attention to detail
Ability to work as part of a team and independently
Resilience to manage in an ever changing environment

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

delivery manager jobs in spennymoor, dur

Customer Solution Manager, Escalations

Team Leader

Account Manager

Chief Delivery Officer

Bershka Newcastle General Manager

Field Sales Manager - Soils & Disposals (National)

Bershka Newcastle Deputy Manager

Programme Delivery Manager

Assistant Store Manager

Assistant Manager

Car Sales Manager

Durham Cares Sufficiency Delivery Lead

Warehouse Team Leader

Programme Delivery Manager

IT Delivery - Delivery Manager

Robotics Sales Manager

Service Delivery Manager

Assistant Manager, Kurt Geiger, Metro Gateshead

Trading Team Manager

Store Manager

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