technical support specialist Work, Jobs in spennymoor (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
14d
Risk Assessor - Northumberland
HSL Compliance Limited —Durham
- £13.57 - £14.51 an hour
- Full-time
- Travel
- Communication skills
- Sick pay
Quick apply
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
13d
Risk Assessor - York
HSL Compliance Limited —Durham
- £13.57 - £14.51 an hour
- Full-time
- Travel
- Communication skills
- Sick pay
Quick apply
14d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Technician / Tester
Otis —Washington
- Full-time
Paediatric Occupational Therapy Technical Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,760 - £27,476 a year
- Part-time
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Area Technical Services Manager
Equans —Newcastle upon Tyne
- Full-time
- Annual leave
- Employee assistance programme
Controls Engineer
Magnet —Darlington
- £45,000 - £55,000 a year
- Analysis skills
- Programmable logic controllers
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Applications and Development Specialists
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Annual leave
11d
Operations Manager (Financial Services)
Verve —Darlington
- Hybrid work
- Financial services
- Employee discount
Application Specialist - Labman Products
Labman Automation —Stokesley
- £45,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Travel
- IT
6d
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Maths and English Digital Learning Facilitator (2025/CP090)
EAST DURHAM COLLEGE —Peterlee
- £31,000 a year
- Full-time
- English
- Administrative experience
- Presentation skills
- Free parking
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
9h
Capital Programme Officer (Capital Investment)
North Tyneside Council —North Tyneside
- £37,938 - £42,839 a year
- Full-time
12d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

14 days ago

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical support specialist jobs in spennymoor

Technical Support Specialist

Risk Assessor - Northumberland

Customer Liaison Officer

Specification Specialist

Company IT Support Specialist

Risk Assessor - York

Project Manager

Technician / Tester

Paediatric Occupational Therapy Technical Instructor

System Installation Supervisor

Integration Support Specialist

Area Technical Services Manager

Controls Engineer

Applications and Development Specialists

Operations Manager (Financial Services)

Application Specialist - Labman Products

Linux Infrastructure Engineer

Maths and English Digital Learning Facilitator (2025/CP090)

Head of Business Intelligence

Capital Programme Officer (Capital Investment)

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