Millview Medical Centre is a two site surgery based in the rural village of Heckington and the market town of Sleaford. The practice continues to expand and improve services and is now looking to recruit additional receptionist/care navigators to join the friendly team. The candidates will work part time, across both sites with a varying shift pattern. They must be available between the hours of 07.30 and 18.30, be flexible to cover sickness and holidays and have a 'can do' attitude.
Due to unforeseen circumstances we have an opportunity for a part time member of staff who will be required for 28 hours per week.
The right candidate will be supported to build upon the skills that they already bring and encouraged to develop their role.
Although we would prefer candidates who have had previous experience in a reception or healthcare setting, we also welcome applications from other individuals who are able to demonstrate that they have the right personal qualities in their application.
Job description/Job responsibilities
Job Description
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner.
To direct patients to the appropriate professionals or services through signposting
Make/cancel appointments for patients, clinical staff and other members of the health care team on the clinical system.
Deal with patients enquiries in relation to results, and book appointments when required
Deal with any specimens delivered by patients and ensure they are stored appropriately and collected by the hospital and other services.
Understand the use of the practice email system
Work with patients to complete feedback of service to include Friends and Family survey.
Keeping the reception area clean and tidy
To provide administrative support and services to all members of the practice team.
Recognises patients rights and responsibilities
Participates in company, meetings, in training and other activities
Ensures that the quality of patient care is in accordance with the established policies and procedures
Assists the practice managers and clinicians in identifying and solving patient-care problems
Person Specification/Qualifications/Essential
- A good standard of education (GCSE Maths and English)
- Experience of working with other people in a customer role
- Able to work under pressure in a sometimes stressful environment
- Confident IT skills
- Clean driving licence
Desirable
- Previous experience in a healthcare setting in a reception role
- Previous experience in SystmOne and askmyGP
Personal Attributes/Essential
- Excellent Communication Skills
- Ability to work alone and as part of a team
- Positive can do attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details Employer name
Millview Medical Centre
Location
1 Sleaford Road
Heckington
Sleaford
Lincolnshire
NG34 9QP
Employer's website
https://millviewmedicalcentre.co.uk/
Job Type: Part-time
Pay: From £12.88 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
