Head of customer experience Work, Jobs in Springbank, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
11d
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
11d
Head of People Partnering & Operations
University of Gloucestershire —Pittville
- £58,226 - £67,469 a year
- Continuous improvement
- Human resources
- Leadership
12d
Head of eCommerce
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
12d
Sales Support Executive
Intamarque Ltd —Tewkesbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales and Design Consultant
Sofas and Stuff —Cheltenham
- Weekend availability
- Sales
- Computer literacy
- In-person
Quick apply
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
Head of Project Delivery
Providence Global ITF —Hereford
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
5d
Area Manager Southwest
Support Hub - Office —Cheltenham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Project Manager
Lowe Rental Corporation —Cheltenham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
Quick apply
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Group Head of Sales and Marketing
The Barn Theatre —Cirencester
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
Quick apply
11d
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
People Business Partner
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Human resources
- Leadership
18h
Product Coordinator - Sport Travel
Destination Sport —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
Quick apply
12d
The Head of Supplier Performance
Ultra Electronics —Cheltenham
- Full-time
- Leadership
Training Scheduler - Gloucester
Skyborne Aviation Ltd —Cheltenham
- £30,000 a year
- Communication skills
- Free parking
- Annual leave

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head of customer experience jobs near springbank, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in springbank, gls

Head of Contact Centre Sales and Customer Experience

Project Delivery Lead - NatSec

Managing Director

Head of People Partnering & Operations

Head of eCommerce

Head of Business Systems

Sales Support Executive

Head of Customer Activation

Sales and Design Consultant

Head of Product - Secure Mobility

Head of Project Delivery

Area Manager Southwest

Project Manager

Supervisor

Group Head of Sales and Marketing

Head Office Coordinator

People Business Partner

Product Coordinator - Sport Travel

The Head of Supplier Performance

Training Scheduler - Gloucester

I want to receive the latest job alerts for head of customer experience in springbank, gls

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