Head of customer service Work, Jobs in Springburn, Glg (with Salaries)

Welfare Rights Officer
West of Scotland Housing Association —Glasgow
- £42,707 - £46,895 a year
- Part-time
- In-person
Quick apply
6d
Head of Supplier Partnerships and Contracting - UK
Macs Adventure —Glasgow
- £85,000 a year
- Hybrid work
- Travel
- IT
- Negotiation
- Annual leave
- Work from home
Quick apply
13d
OME UK College Coordinator & Engagement Lead
Thales —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
14d
Project Co-ordinator
HF Group Ltd —Glasgow
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Health & wellbeing programme
- Bereavement leave
Quick apply
L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)
l'Oréal —Glasgow
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply
Planning Assistant - 9am - 3pm, Mon - Fri, 30 hrs per week
Dr Schaer UK Ltd —Bellshill
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Administrative Co-ordinator
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Full-time
- Organisational skills
13d
Head of Creative
Schuh —Livingston
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Advisor
Tenancy Deposit Scheme —Glasgow
- From £24,945.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Referral programme
- Sick pay
Quick apply
Head of Operations | AT-PAC UK
AT-PAC —Bellshill
- Full-time
- Construction
- Leadership
- Communication skills
Quick apply
Direct Sales Professional – Renewable Energy
Greener Energy Group Ltd —Glasgow
- £50,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
VISUAL MERCHANDISER
Primark —Glasgow
- £13.43 an hour
- Sales
- Customer service
- Merchandising
Supervisor
Ronzio Bishopbriggs —Glasgow
- £13.50 - £14.25 an hour
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Employee discount
Quick apply
8d
Head of Digital Delivery
Student Loans Company —Glasgow
- £81,000 - £117,800 a year
- Full-time
- Hybrid work
- DevOps
- Presentation skills
- APIs
- Annual leave
- Employee discount
1d
Sales Host
Everlast Gyms —Glasgow
- Weekend availability
- IT
- Employee discount
- Gym membership
Quick apply
Office Administrator – Cumbernauld, Scotland.
Lochrin Bain Ltd —Cumbernauld
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
General Administrator - Head Office
RAMH —Paisley
- £14.04 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
6d
Partime Floor/Bar Staff
Roya Restaurant & Bar —Glasgow
- From £12.21 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
Head of Finance Operations (1.0 FTE)
The Glasgow School of Art —Glasgow
- £58,225 - £67,468 a year
- Full-time
- Hybrid work
- School

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Welfare Rights Officer

West of Scotland Housing Association
Glasgow

Quick apply

Job details

Part-time
£42,707 - £46,895 a year
6 days ago

Benefits

Tech scheme

Full job description

West of Scotland Housing Association/Willowacre Trust is a great place to work, we have a very friendly, open atmosphere and the staff are all brilliant and have the customers best interests at heart in everything they do. We have a great variety of staff benefits including Tech scheme and great health and wellbeing opportunities including therapy sessions.

About the Role

Reporting to our Income Max Team Leader, you will play a key role in ensuring tenants receive an excellent service maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support

Main Responsibilities

Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims
Liaise with other agencies to ensure the tenants/owners have access to services and advice that we are unable to provide directly e.g. tribunal representation
Carry out benefit checks / provide entitlement advice through home visits, appointments and telephone enquiries and using a range of methods (social media, text, emails and phone calls out with office normal hours) to establish and maintain contact with tenants.
Maintain records on case management system.
Effective liaison with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP etc.
Assist in the delivery of welfare rights campaign material aimed at maximising incomes and minimising the risk of rent arrears/debt
Complete claim forms/online claims and benefit renewal forms and undertake follow up work up to verification level as required
from Assist in the development and application of the Association’s policies and procedures to Assist in the development and application of policies and procedures
Attend relevant stakeholder groups, forum meetings, consultations, and sector specific events
Liaise with a range of other staff across the Organisation to establish contact with customers
Assist in publicising welfare rights information at all appropriate venues, publications and Newsletters etc.
Collate and provide relevant performance management data for inclusion in performance reports
Provide basic debt and budgeting advice to tenants/owners
Ensure own continuous development and knowledge is up to date in line with sector related developments
Assist in the development and application of the Association’s policies and procedures
Deliver services internally/externally in line with the Association’s values
Ensure procedures are followed with regards to Peoplesafe Lone Working
Assist in developing continuous quality Improvement to the service, ensuring the service reflects the needs of a diverse customer group.
Carry out any other reasonable tasks that may be requested by line manager.

The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate.

Interested in applying? Please complete our online application form as we are not accepting CV’s.

https://westscot.co.uk/job/job_details/181/

Closing Date is Monday 15th June 2026 @ 23.55

Interviews will be held on Wednesday 24th June and Thursday 25th June 2026 at our head office 40 Barrowfield Drive G40 3QH

Pay: £42,707.00-£46,895.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in springburn, glg

Welfare Rights Officer

Head of Supplier Partnerships and Contracting - UK

OME UK College Coordinator & Engagement Lead

Project Co-ordinator

L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)

Planning Assistant - 9am - 3pm, Mon - Fri, 30 hrs per week

Administrative Co-ordinator

Head of Creative

Customer Service Advisor

Head of Operations | AT-PAC UK

Direct Sales Professional – Renewable Energy

Customer Hire & Sales Coordinator

VISUAL MERCHANDISER

Supervisor

Head of Digital Delivery

Sales Host

Office Administrator – Cumbernauld, Scotland.

General Administrator - Head Office

Partime Floor/Bar Staff

Head of Finance Operations (1.0 FTE)

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