At RBH we believe our people are our biggest assets…
At RBH, we understand the value of putting our people first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality.
We are now looking for an exceptional General Manager to lead AC Hotel by Marriott Glasgow into its next chapter of success.
This is a rare opportunity to take charge of one of Glasgow's most exciting lifestyle hotels. As General Manager, you will lead a talented team, drive commercial performance, elevate guest experiences, and maximise the potential of a landmark hotel within the RBH portfolio.
If you are a commercially astute, people focused hotel leader with a passion for excellence and a track record of delivering results, we would love to hear from you.
OUR HOTEL
Located in the heart of Glasgow's vibrant city centre, AC Hotel by Marriott Glasgow is a contemporary 4-star hotel featuring 245 stylish guest rooms and suites, offering guests a seamless blend of modern design, exceptional comfort, and intuitive service.
As part of the globally recognised Marriott International family, the hotel benefits from world class brand recognition whilst maintaining a strong local identity that reflects the energy and character of Glasgow.
The hotel boasts exceptional food and beverage offerings alongside impressive meeting and events facilities, including the recently launched Collector Hall. This stunning and highly versatile events destination has quickly established itself as one of Glasgow's most exciting venues, hosting conferences, gala dinners, corporate events, weddings, and private celebrations. With significant growth potential, Collector Hall represents an exciting opportunity to further develop the hotel's profile and strengthen its position within the Glasgow events market.
With strong trading momentum, a talented team, and substantial opportunities for future growth, AC Hotel by Marriott Glasgow is well positioned for continued success. This role offers the opportunity to shape the strategic direction of the hotel and leave a lasting impact on one of Glasgow's most exciting hospitality destinations.
THE ROLE
As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel.
Working alongside RBH's specialist support teams and Marriott brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business.
This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction.
A DAY IN THE LIFE OF A GENERAL MANAGER
Leading People & Culture
- Inspire, lead and develop a high performing hotel team
- Create a culture of engagement, accountability, and continuous improvement
- Drive colleague satisfaction, retention, and development
- Support succession planning and talent development across all departments
- Champion RBH's values and people-first culture
Driving Commercial Success
- Deliver budgeted revenue, profit, GOP and market share targets
- Develop and execute strategic business plans that maximise performance
- Identify new commercial opportunities across rooms, food & beverage, meetings, and events
- Work closely with Revenue, Sales & Marketing teams to drive demand and profitability
- Maximise the commercial potential of Collector Hall and all hotel revenue streams
- Monitor business performance and implement strategies to continuously improve results
Delivering Exceptional Guest Experiences
- Ensure consistently outstanding guest service across all areas of the hotel
- Drive guest satisfaction, loyalty, and reputation scores
- Maintain Marriott brand standards and RBH operational excellence
- Lead continuous improvement initiatives through guest insight and feedback
- Foster a culture focused on memorable guest experiences
Stakeholder & Owner Management
- Build strong relationships with owners, investors, and key stakeholders
- Provide detailed performance updates and strategic recommendations
- Work collaboratively with Marriott, RBH support functions, and commercial partners
- Represent the hotel within the local business community and hospitality sector
Operational Excellence
- Oversee all operational departments to ensure efficiency and effectiveness
- Ensure compliance with all legal, financial, health & safety, and company requirements
- Drive quality assurance standards across the hotel
- Lead innovation and continuous improvement initiatives
THE IMPACT YOU'LL HAVE
As General Manager, you will be instrumental in shaping the future success of AC Hotel by Marriott Glasgow.
Your leadership will directly influence guest satisfaction, financial performance, colleague engagement, owner returns, and the continued growth of Collector Hall as a premier events destination. Through your vision and leadership, you will help establish the hotel as one of Glasgow's leading lifestyle hospitality venues.
WHAT WE NEED FROM YOU
To succeed in this role, you will bring:
- Proven experience as a General Manager, Hotel Manager, or senior operational leader within a quality hotel environment
- Strong commercial expertise with a proven track record of delivering revenue and profit growth
- Experience leading large, multi-functional teams
- Outstanding leadership and people development skills
- Excellent stakeholder management and communication abilities
- Strong financial acumen including budgeting, forecasting, and P&L management
- Experience within branded hotels, ideally Marriott or a comparable international brand
- A passion for delivering exceptional guest experiences
- The ability to balance strategic thinking with a hands-on leadership style
- Energy, resilience, and ambition to drive continued success
WHAT WE OFFER
We know work is just one part of your life, so we have created a benefits package that supports you both professionally and personally:
- Competitive salary and bonus opportunity
- Discounted hotel room rates for you, your friends and family
- Pension scheme
- Access to RBH's leadership development programmes
- Career progression opportunities across our growing portfolio
- Employee wellbeing initiatives and support programmes
- Recognition and reward programmes
- Opportunities to lead within one of the UK's leading hotel management companies
…and much more.
OUR VALUES
At RBH, every team member plays their part in delivering Exceptional Service by Exceptional People.
We ask that you SHINE every day by:
- Enhancing our People engagement
- Ensuring Quality in our guest service
- Maximising our Profit
- Giving something back to our Communities
And always:
- Act with Integrity
- Deliver Excellence
- Have the Ambition to continuously improve
- Show that you Care
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please contact [email protected].
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