Guest advisor Work, Jobs in St Albans, Hrt (with Salaries)

Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Communication skills
- Resort
Global VIP Guest Advisor
Four Seasons —London
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
4d
Membership Sales Advisor
The Massage Company —High Wycombe
- £13 an hour
- Weekend availability
- Customer service
- English
- Guest services
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
Retail Travel Advisor – London
Virgin Atlantic —London
- £27,454 a year
- Part-time
- Hotel
- Travel
- Guest services
People And Culture Coordinator
Skims —London
- Organisational skills
- Contracts
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
Parts Advisor
Brayley —St Albans
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
3d
Front of House Hotel Host
Bankside Hotel —London
- £28,830.66 a year
- Full-time
- Microsoft Word
- English
- Hotel
Quick apply
Guest Service Advisor (Nights)
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
Groups, Conference, and Events Sales Manager
Hilton —London
- £33,000 - £35,000 a year
- Full-time
- CRM software
- Hospitality
- Hotel
- Employee stock purchase plan
- Annual leave
Head of Global Leadership Development and Corporate Learning
InterContinental Hotels Group —Windsor
- Hotel
- Team management
- Training & development
- Employee discount
4d
Travel Advisor
Belmond —London
- Full-time
- Hotel
- Organisational skills
- Health & wellbeing programme
Quick apply
13d
Senior Sales Associate - Selfridges
Richemont —London
- Full-time
- CRM software
- Customer service
Practice Manager/Advisor - 9 month FTC
Bates Wells —London
- Hybrid work
- Human resources
- Recruiting
- Budgeting
Quick apply
5d
Front of House & Fitness Advisor
Snap Fitness —Lambeth
- £13.50 an hour
- Part-time
- Front desk
- In-person
- Marketing
- Store discount
- Employee discount
Quick apply
6d
People Advisor
Virgin Active —London
- £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Human resources
- Annual leave
Sales Advisor
Watchfinder —London
- Sales
- Customer service
- Communication skills
- Annual leave
Sales Associate - New Bond Street
Richemont —London
- Full-time
- CRM software
- Customer service
Office and Team Assistant
Finance Earth —London
- £31,500 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
- Life insurance

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Contact Centre Advisor

Butlin's -
Hemel Hempstead

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service call handling
Guest relations
Inbound customer enquiry call handling
Customer support
Customer interaction
Guest services telephone call handling
Communication skills

Full job description

Description

Our Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls! Our guests contact us with all sorts of enquiries – some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.

You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted contact centre role – we want you to bring yourself to work every day and love to see our team engage with our guests.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – we think you’ll fit right in!

About You

If you love making a difference and think you have what it takes to excite our guests as they arrange their holidays with us, this could be the perfect role for you.

As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest.

We are looking for someone with experience of working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.
Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.

Alongside being on the phone, you will be working on a computer and with some of our booking systems – you should therefore be confident using a computer.

Key Knowledge/Experience

Experience in a contact centre or phone-based customer service role.
Strong communication skills, both verbal and written.
Ability to remain calm under pressure and think on your feet.
Confident problem-solving skills with a solutions-focused mindset.
Strong organisation and attention to detail.
Commercial awareness and the ability to balance guest and business needs.
Confidence using multiple systems and logging tools.

Shift Patterns

Our Contact Centre is open 9am until 9pm, 7 days a week. You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you. You will also have 4-6 weeks’ notice on your work patterns.

Typical shifts are a mixture of 9am-5.30pm, 10:30am-7pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Apply Now

Refine Your Search

guest advisor jobs in st albans, hrt

Contact Centre Advisor

Global VIP Guest Advisor

Membership Sales Advisor

Operations Manager

Retail Travel Advisor – London

People And Culture Coordinator

Customer Experience Advisor

Parts Advisor

Front of House Hotel Host

Guest Service Advisor (Nights)

Groups, Conference, and Events Sales Manager

Head of Global Leadership Development and Corporate Learning

Travel Advisor

Senior Sales Associate - Selfridges

Practice Manager/Advisor - 9 month FTC

Front of House & Fitness Advisor

People Advisor

Sales Advisor

Sales Associate - New Bond Street

Office and Team Assistant

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