Business developer Work, Jobs in St Albans (with Salaries)

Customer Service Manager
Wates —London
- Continuous improvement
- Organisational skills
- Communication skills
4d
AI Builder, Emerging Talent - UK & Ireland Market
Salesforce —London
- Full-time
- Up to 50% travel
- Sales
- English
Front-End Web Developer - 3 Month Contract
1st Formations —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
User Experience Consultant – London to New York
UX Connections —London
- Full-time
- Computer Science
- University
- Psychology
Software QA Tester
Appdrawn —Watford
- £29,000 - £34,000 a year
- Part-time
- English
- In-person
- Communication skills
- Annual leave
- Flexitime
Quick apply
Junior Project Manager
XPS Pensions Group —London
- Full-time
- PMP
- Communication skills
- Employee discount
- Referral programme
9d
Software Developer
Appdrawn —Watford
- £29,000 - £34,000 a year
- Full-time
- Bachelor's degree
- JavaScript
- Software development
- Annual leave
- Flexitime
Quick apply
Graduate Technical/Data Analyst | London
eaChange —London
- £30,000 a year
- Hybrid work
- Bachelor's degree
- Machine learning
- AI
- Annual leave
4d
KYC Analyst
McArthurGlen UK Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Employee discount
Quick apply
Business Analyst
Hamiltonian Dynamics —London
- £40,000 - £85,000 a year
- Full-time
- Annual leave
Quick apply
Graduate Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £26,500 - £29,750 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Annual leave
Quick apply
11d
CRRD Data Analyst
International Rescue Committee —London
- £86,000 - £100,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Development
URBAN LAND INSTITUTE —London
- Hybrid work
- Business development
Quick apply
Data Science Machine Learning Internship (Summer 2027)
Castleton Commodities International —London
- Full-time
- Analysis skills
- Maths
- Bachelor's degree
BI & Data Analyst
Clece Care Services —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Store discount
- Health & wellbeing programme
Quick apply
2d
Dynamics 365 Functional Consultant (UK home based)
Techlabs London —High Wycombe
- CRM software
- Analysis skills
- Travel
Secretary - Projects, Infrastructure & Construction
TLT —London
- Full-time
- Hybrid work
- Organisational skills
Customer service , Call Centre Repairs Co-Ordinator
Sustain Heat ltd —Watford
- £25,000 - £30,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
3d
Power Bi Developer
Emeria —London
- £55,000 a year
- Full-time
- Azure
- Employee discount
Quick apply
Scrum Master - London Market Insurance
G MASS —London
- Hybrid work
- Financial services
- Communication skills
Quick apply

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Customer Service Manager

Wates -
London

Apply Now

Job details

Fixed term contract
4 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Construction quality snagging
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Client services
Organisational skills
Property maintenance inspection
Relationship management
Customer interaction
Household contractor coordination
Root cause analysis
Communication skills

Full job description

Are you passionate about delivering exceptional customer experiences and ensuring every customer enjoys a smooth journey into their new home?

At Wates Residential, we're looking for a Customer Service Manager to join our London team on a 12-month fixed term contract. This is an exciting opportunity to join a customer focused team, ensuring an outstanding service is delivered from handover through to the end of the warranty period and beyond.

At Wates Residential, we invest, develop, build and sell high-quality affordable homes. Working in partnership with Local Authorities, Registered Providers and public bodies, we're committed to reimagining places for people to thrive.

Joining Wates means becoming part of a talented, diverse and supportive team where you'll have the opportunity to make a real impact on our customers, our communities and our business.

About the Role

You will build strong relationships with customers, ensuring a seamless handover experience, proactively identifying and managing defects, and delivering exceptional aftercare. You'll work closely with construction teams, subcontractors and stakeholders to ensure issues are resolved promptly while driving continuous improvement across the customer journey.

What You'll Be Doing

Act as the main point of contact for customers from property handover through the warranty period and beyond.
Conduct property inspections to identify defects, snagging items and quality concerns, ensuring issues are recorded, managed and resolved in a timely manner.
Work closely with Site Teams and subcontractors to ensure defects and snagging items identified during pre-occupation and handover inspections are rectified to the required standard.
Undertake end-of-defects inspections with Housing Association and Local Authority representatives, managing any agreed remedial works through to completion.
Manage customer complaints effectively, identifying trends and implementing improvements to enhance service delivery and customer satisfaction.
Champion continuous improvement across customer service operations and supply chain performance.
Ensure team compliance with company policies, procedures and health and safety requirements.
Develop and maintain strong relationships with customers and key stakeholders to ensure a positive customer experience throughout the warranty period.

About You

We're looking for someone who is passionate about delivering excellent customer service and building strong relationships.

You'll ideally have:

Experience within customer service, aftercare or defect management in the construction, housing or property sector.
Experience identifying, investigating and managing defects through to successful resolution.
Excellent communication and stakeholder management skills.
Experience handling customer complaints and resolving complex issues professionally and efficiently.
Strong organisational skills and attention to detail.
The ability to analyse trends, identify root causes and drive service improvements.
Experience working with Housing Associations, Local Authorities or residential developers would be advantageous

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

business developer jobs in st albans

Customer Service Manager

AI Builder, Emerging Talent - UK & Ireland Market

Front-End Web Developer - 3 Month Contract

User Experience Consultant – London to New York

Software QA Tester

Junior Project Manager

Software Developer

Graduate Technical/Data Analyst | London

KYC Analyst

Business Analyst

Graduate Property Manager

CRRD Data Analyst

Business Development

Data Science Machine Learning Internship (Summer 2027)

BI & Data Analyst

Dynamics 365 Functional Consultant (UK home based)

Secretary - Projects, Infrastructure & Construction

Customer service , Call Centre Repairs Co-Ordinator

Power Bi Developer

Scrum Master - London Market Insurance

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