Head of corporate strategy Work, Jobs in St Albans (with Salaries)

Head of Customer Access & Transformation
Hightown Housing Association —Hemel Hempstead
- £80,250 a year
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
12h
Head of Finance Business Partnering - Functions & Workforce Strategy
Wise Australia Investments —London
- £112,000 - £150,000 a year
- Master's degree
- Business
- Leadership
Head of Strategy & Ecosystem
Octra R&D UK —London
- £70,000 a year
- Full-time
- English
- University
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
6d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
12d
Head of International Procurement
Broadridge —London
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Director, Corporate Strategy EMEA
Adobe —London
- Full-time
- Master's degree
- Analysis skills
- Team management
Head of Climate Action & Social Value
The City Of London —London
- £68,300 - £77,400 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
2d
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Life insurance
Quick apply
Head of DEI - UK
Balke Brown Transwestern —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Head of DEI - UK
Mayo Employees Federal Credit Union —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Head Of Recycle
Lampton Services —Slough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Leadership
- Employee assistance programme
- Gym membership
Global Head of Asset Servicing (Executive Director)
Nomura —London
- Continuous improvement
- Budgeting
- Leadership
Head of Business Strategy
Chivas Brothers International Ltd —London
- Leadership
Quick apply
11d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Sick pay
Head of Operations
Trivium —London
- Weekend availability
- Remote
- Salesforce
- Research
- Business development
Quick apply
Head of Talent and Culture - Hotels
InterContinental Hotels Group —Windsor
- Hospitality
- Hotel
- Travel
- Employee discount
8d
Head of AI
Janus Henderson —London
- Hybrid work
- Computer Science
- Master's degree
- AI
5d
Corporate Public Affairs Lead
Roche —Welwyn
- Communication skills

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Head of Customer Access & Transformation

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Fixed term contract
£80,250 a year
12 hours ago

Benefits

On-site gym
Annual leave

Qualifications

Social housing experience
Stakeholder collaboration
Senior management experience
Customer service
Stakeholder liaison
Internal department liaison
Change management
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Project leadership
Communication skills
Stakeholder management

Full job description

Head of Customer Access & Transformation (12 Month Fixed-Term Contract)

Hemel Hempstead, Hertfordshire
£80,250 per annum
35 hours per week
12 Month Fixed-Term Contract

Help Shape the Future of Access and Deliver Strategic Transformation at Hightown

At Hightown, we're committed to delivering excellent services and creating positive outcomes for our customers and communities. We manage over 9,500 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, providing affordable housing alongside care and supported living services.

We're looking for an experienced and forward-thinking Head of Customer Access & Transformation to lead a major review and redesign of how our customers access our services. This is a unique opportunity to shape Hightown's future customer access model, drive meaningful organisational change and play a key role in delivering our corporate strategy.

As a member of our Senior Leadership Team, you'll work closely with Executive Leaders and colleagues across the organisation to develop a customer-focused, efficient and future-ready access offer, while leading wider transformation across Hightown.

What You Will Be Doing:

In this high-profile leadership role, you will:

Lead a comprehensive review of Hightown's customer access arrangements, channels and processes.
Design and develop a future customer access operating model that improves the customer experience and supports organisational priorities.
Champion service excellence, customer insight and continuous improvement.
Lead and coordinate strategic transformation projects across the organisation.
Develop business cases, implementation plans and governance frameworks.
Work collaboratively across departments to streamline customer journeys and improve outcomes.
Help shape the technology and systems roadmap supporting customer contact services.
Provide strategic leadership, advice and recommendations to senior stakeholders.

What We Are Looking For:

We're seeking a proven leader with:

Senior leadership experience within a customer-facing, customer access, transformation or operational environment.
Experience designing and implementing customer service operating models, access arrangements or service pathways.
A strong track record of leading strategic projects, transformation programmes and organisational change.
Excellent stakeholder engagement, communication and influencing skills.
Experience using data, insight and performance information to drive service improvements.
Knowledge of customer experience, accessibility, service standards and operational performance management.
Experience within social housing would be beneficial but is not essential.

Why Join Hightown?

At Hightown, our values of Empower, Respect, Inclusion, Compassion and Collaboration guide everything we do. We offer a supportive environment where you can make a genuine difference.

Benefits Include:

33 days annual leave including Bank Holidays
Annual performance bonus
Monthly attendance bonus
Access to onsite gym facilities
Training and development opportunities
Blue Light Card membership
Opportunity to make a lasting impact within a respected housing association

Ready to Make a Difference?

This is an exciting opportunity for an experienced transformation leader to influence the future of customer services at Hightown and deliver lasting improvements for our customers and colleagues.

Apply today and help us create a simpler, smarter and more accessible customer experience.

We will review applications on an ongoing basis and reserve the right to close the vacancy early.

Apply Now

Refine Your Search

head of corporate strategy jobs in st albans

Head of Customer Access & Transformation

Head of Finance Business Partnering - Functions & Workforce Strategy

Head of Strategy & Ecosystem

Casework Admin Manager

Head of International Procurement

Head of DEI - UK

Head of Operations

Director, Corporate Strategy EMEA

Head of Climate Action & Social Value

Head of Operations

Head of DEI - UK

Head of DEI - UK

Head Of Recycle

Global Head of Asset Servicing (Executive Director)

Head of Business Strategy

Head of Corporate IT & Technology Solutions

Head of Operations

Head of Talent and Culture - Hotels

Head of AI

Corporate Public Affairs Lead

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