Process transformation lead – service charges Work, Jobs in St Helens, Eng (with Salaries)

Contact Cares Advisor
St. Helens Council —St Helens
- £27,711 - £30,060 a year
- Weekend availability
- Communication skills
- Relocation assistance
Primary Schools ICT Technician
St. Helens Council —St Helens
- £28,598 - £31,022 a year
- Monday to Friday
- Customer service
- Computer networking
- IT
10d
Primary Schools ICT Technician
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Computer networking
- IT
10d
Peloton Expert (Part-Time) - John Lewis Liverpool
Peloton —Liverpool
- Part-time
- Hospitality
- Salesforce
- Microsoft Office
- Flexible schedule
Quick apply
Cleaning Services Manager
The City of Liverpool College —Liverpool
- £38,955 - £40,106 a year
- Management
- Contracts
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Senior Project Manager - Nuclear Sector
Egis —Warrington
- Full-time
- PMP
- Engineering
- Master's degree
3d
Assistant Workplace Services Manager
Government Property Agency —Manchester
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
13d

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Primary Schools ICT Technician
St. Helens Council —St Helens
Good customer service skills are essential as you will be liaising with school staff and children. The engineer will be assigned a number of schools to act as…
£28,598 - £31,022 a year
10d
Primary Schools ICT Technician
St Helens Borough Council —St Helens
Good customer service skills are essential as you will be liaising with school staff and children. The engineer will be assigned a number of schools to act as…
£28,598 - £31,022 a year
10d

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Contact Cares Advisor

St. Helens Council -
St Helens

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Job details

Permanent
£27,711 - £30,060 a year

Benefits

Relocation assistance
Company pension

Qualifications

Communication skills

Full job description

Job reference: 001617

Salary: £27,711-£30,060 per annum, plus shift and week-end enhancements

Closing date: 21/06/2026

Department: Adult Social Services Department

Location: Nightingale House

Employment type: Permanent

Division: Front Door & Hospital Discharge

Hours Per Week: 37

Weeks per year: 52.143

Job Description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

We are St Helens Borough Council

Making A Difference as a Contact Cares Advisor in the Adult Social Services Department.

St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.

Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.

Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.

Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.

You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.

Working for St Helens Borough Council

We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.

We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.

· We seek to create a positive, open and progressive working environment. · We offer attractive salary and relocation package

We offer an excellent pension scheme
All Council workplaces have been assessed and are operating in accordance with social distancing guidelines.

Interested to Find Out More?

For an informal discussion please contact Amy Williams on 01744675338.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact [email protected]

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Apply Now

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process transformation lead – service charges jobs in st helens, eng

Contact Cares Advisor

Primary Schools ICT Technician

Primary Schools ICT Technician

Peloton Expert (Part-Time) - John Lewis Liverpool

Cleaning Services Manager

Senior Project Manager - Nuclear Sector

Assistant Workplace Services Manager

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