Centre head Work, Jobs in St Helens, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Shopping Centre Lettings
IM Group Services Limited —Blackburn
- £70,000 - £90,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
Travel Consultant
Trailfinders —Chester
- £44,000 - £49,000 a year
- Sales
5d
Sales & Lead Executive
Heatable —Warrington
- £30,000 - £45,000 a year
- Full-time
- Salesforce
- Administrative experience
- Driving
- Employee discount
Quick apply
8d
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
4d
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1d
General Manager
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £54,000 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
Quick apply
5d
Internal Communications and Engagement Manager
B&M Retail —Liverpool
- Full-time
- Free parking
- Employee discount
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
5d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Achievement Tutor
The Manchester College —Manchester
- £19,758.60 - £28,403.40 a year
- Part-time
- English
- Education
- Annual leave
- Employee assistance programme
13d
Head of OCC System Operability - South
Scottish Power —Birkenhead
- From £70,800 a year
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
1d
Automation and Facilities Manager
Home Bargains —Liverpool
- Part-time
- Management
- Engineering
- Programmable logic controllers
- Store discount
- Annual leave
Quick apply
Head Chef - Airbus Broughton
BaxterStorey UK —Chester
- £38,000 - £42,000 a year
- Full-time
- Hospitality
- Negotiation
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
3d
Talent Executive
OrderYOYO —Manchester
- Up to £31,000 a year
- Restaurant
Quick apply
Head of Property Management
Bruntwood —Manchester
- £70,000 - £80,000 a year
- Full-time
- Travel
- Annual leave
10d
Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d
Head of Financial and Regulatory Reporting
Regenda Group —Liverpool
- £72,450 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
9d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

centre head jobs in st helens, msy

Head of Customer Experience

Senior Customer Service Manager

Head of Shopping Centre Lettings

Travel Consultant

Sales & Lead Executive

Senior Relationship Team Leader

Train Service Controller

General Manager

Internal Communications and Engagement Manager

Head of Contract Management

Head of Transformation

Achievement Tutor

Head of OCC System Operability - South

Automation and Facilities Manager

Head Chef - Airbus Broughton

Head of Commercial - Digital

Talent Executive

Head of Property Management

Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team

Head of Financial and Regulatory Reporting

I want to receive the latest job alerts for centre head in st helens, msy

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