Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
- Tech Ops Delivery Manager
Location: Bury – Full Time
Department: Technology Operations
Reports to: Tech Ops Delivery Manager / IT Operations Leadership
The IT Delivery Manager is responsible for coordinating and delivering medium-scale IT initiatives that fall between standard service operations and formally governed PMO projects
The role acts as a technical delivery lead, translating demand requests from the IT demand forum into structured delivery plans, coordinating cross-functional IT teams, and ensuring initiatives are delivered effectively with appropriate governance, reporting, and budget oversight
Typical initiatives may include retail technology rollouts, infrastructure upgrades, device deployments, and store technology refresh programmes across the UK and Europe
This role operates as a junior technical project manager, focused on operational delivery within the IT function
Demand & Delivery Management
- Assess and scope requests submitted through the (newly implemented) IT demand forum
- Perform initial business analysis and translate demand into delivery plans
- Coordinate activities across multiple IT teams to deliver initiatives
Technical Delivery Coordination
- Manage operational IT initiatives from planning through implementation
- Track milestones, dependencies, and delivery progress
- Ensure alignment with IT change management and operational processes
Governance & Reporting
- Maintain clear documentation, delivery tracking, and reporting
- Manage risks, issues, and dependencies
- Provide delivery updates to IT leadership and key stakeholders
Stakeholder Management
- Act as the primary point of contact for delivery of operational IT initiatives
- Communicate timelines, risks, and progress clearly to technical and business stakeholders
- Influence and coordinate teams without direct authority
Budget & Resource Oversight
- Support budget tracking and resource coordination for delivery initiatives
- Work with internal teams and suppliers where required
- Key Skills & Experience
Essential
- Experience working in IT operations, infrastructure, service delivery, or technical project coordination
- Strong organisational skills with excellent attention to detail
- Ability to coordinate delivery across multiple technical teams
- Strong communication and stakeholder management skills
- Experience working with IT governance and change management processes
- Ability to structure and manage delivery activities independently
Desirable
- Experience within retail technology environments
- Knowledge of store systems, POS infrastructure, or device deployments
- Familiarity with ITIL or operational service frameworks
- Exposure to project delivery methodologies (accreditation is not always required)
Personal Attributes
- Highly organised, punctual, and detail-oriented
- Confident communicator able to drive engagement across teams
- Delivery-focused with strong ownership and accountability
- Comfortable working in fast-paced operational environments
Team Structure
The IT Delivery Manager is part of the IT Tech Ops delivery function, working alongside two other delivery managers responsible for coordinating operational IT initiatives across the group.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time
#JD
