Support coordinator Work, Jobs in St Helens, Msy (with Salaries)

Customer Care & Office Coordinator
Westlab Ltd —Knowsley
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Data and Compliance Coordinator
Cogent Skills —Warrington
- Up to £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
9d
Purchasing Coordinator
HRH International Exports ltd —Ormskirk
- £30,000 - £32,000 a year
- Full-time
- Driving
- In-person
- Business
- Free parking
Quick apply
Project Coordinator
New Lift Solutions —Adlington
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Relocation assistance
Quick apply
11d
Admin Support Coordinator
The Floorbrite Group —Sale
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Training Coordinator
Pure Innovations —Stockport
- £27,741 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
- Referral programme
- Sick pay
Quick apply
9d
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
4d
Agile Project Coordinator
P3M Recruitment —Altrincham
- £33,000 - £38,000 a year
- Full-time
- Azure
- Software development
- Agile
Quick apply
4d
Project Coordinator
100% Group Ltd —Appleton Thorn
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
3d
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
12d
Care Coordinator
Helping Hands —Wigan
- £27,825 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Marketing And Support Administrator
LEVENSHULME GOOD NEIGHBOURS —Manchester
- Up to £14.40 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Work from home
Quick apply
2d
Criminal Justice Recovery Coordinator
Change Grow Live —Liverpool
- £28,557.79 - £32,802.41 a year
- IT
- Communication skills
- Annual leave
- Employee assistance programme
12d
Product Pricing and Data Coordinator
Chelford Farm Supplies —Macclesfield
- From £29,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data entry
- Free parking
- Store discount
Quick apply
5d
Activities Coordinator
Oldfield Bank RCH —Altrincham
- £13.75 an hour
- Part-time
- IT
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Recovery Coordinator
Change Grow Live —Knowsley
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Employee discount
- Referral programme
8d
Practice Development Manager
Bright Orthodontics —Liverpool
- Up to £45,000 a year
- Full-time
- Management
- Human resources
- In-person
- Free parking
- Profit sharing
Quick apply
8d
Care Coordinator
Apollo Home Healthcare —St Helens
- From £27,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
Service Coordinator
Care Services To You LTD —Preston
- £40,608 - £43,488 a year
- Overtime
- In-person
- Care plans
- Leadership
- Free parking
- Employee discount
Quick apply

I want to receive the latest job alerts for support coordinator in st helens, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support coordinator jobs near st helens, msy

Customer Care & Office Coordinator

Westlab Ltd -
Knowsley

Quick apply

Job details

Full-time
£26,500 - £30,000 a year
4 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Logistics
English
ISO 9001
Microsoft Office
Continuous improvement
Organisational skills
IT
Phone etiquette
Communication skills
A Level

Full job description

OVERVIEW
An exciting opportunity has arisen for a proactive, resourceful and detail-oriented Customer Care & Office Coordinator to join a well-established and fast-growing cosmetics manufacturer based in Prescot, Knowsley. Reporting directly to the Head of Technical, this role will play a vital part in delivering a consistent, high-quality customer care service while providing front-of-house and administrative support across the site.

The successful candidate will take ownership of the day-to-day administration and continuous improvement of the Customer Care function, managing customer enquiries through the customer care and ticket management system (Gorgias). This includes maintaining response frameworks, reporting systems and customer care processes to ensure a consistent and efficient customer experience. The role will also support the identification of customer related trends, recurring issues and opportunities for improvement, helping to drive service excellence and provide valuable customer insight across the business.

In addition, the successful candidate will be responsible for coordinating product sampling activities and managing deliveries and collections relating to Quality, Compliance, Marketing Sales and NPD. Working closely with teams across the business, they will help maintain high standards of service, communication and operational efficiency.

KEY RESPONSIBILITIES

1. Customer & Consumer Care

· Handle all day-to-day Customer Care activities within the 'Gorgias' management platform, including ticket assignment and response, to ensure consumers receive a consistent, timely and high-quality service.

· Apply and maintain standard procedures and response frameworks across all Customer Care activity to ensure consistency and reduce reliance on other departments.

· Maintain and audit the macro library within Gorgias, removing expired content, updating current responses, and creating new macros to cover recurring enquiries.

· Maintain and audit the approved tagging system within Gorgias, ensuring enquiries are categorised accurately to support reporting, trend analysis and the identification of recurring customer, product and quality issues.

· Coordinate cross-functional input from Quality, Compliance, NPD, Finance, Sales and Marketing to support Customer Care responses, procedures and customer communications.

· Provide general administration to the Customer Care function, ensuring records, correspondence and filing are accurate and well organised.

· Coordinate the investigation and resolution of consumer complaints and queries, ensuring timely communication and appropriate escalation where required, ensuring GDPR is always followed.

· Produce and analyse Customer Care performance reports within Gorgias, monitoring key metrics including response times, ticket volumes, consumer satisfaction and workload trends, identifying opportunities for continuous improvement.

· Collate customer reviews, complaints and Voice of the Customer data, providing regular insight and reporting to support Product Health Scorecards and continuous improvement initiatives across Product, Quality and Technical teams.

· Maintain accurate, up-to-date Customer Care documentation, including the visual training guide covering all areas of Customer Care.

2. Technical Responsibilities

· At the request of the Head of Technical, Head of Product or Sales Director, to coordinate, package and ship samples or parcels, utilising stock from inventory or prototype samples, updating the BC system with quantities deduced, coordinating a driver collection with DHL, and log all shipments on the Sample Dispatch Log for:

o Customers/ Clients (For new briefs/ projects)

o Consumers (Replacement sample for a customer complaint)

o Testing Houses/Laboratories (Stability/Compatibility samples for testing + return collection if necessary)

· At the request of the Head of Technical, update Product or Factory compliance documentation in accordance with the current brand guidelines, including but not limited to: updated logos, contact details and brand templates.

3. Sampling & PR

· Coordinate deliveries and collections relating to Product, Marketing and Technical requests, ensuring items are tracked, dispatched and returned in good order and within required timescales.

· Assist the marketing team on Event coordination in terms of both internal and external events. This would include logging of marketing branded collateral (checking in and out to ensure any marketing collateral is returned to the warehouse) coordinating samples and helping aid the collection and return by couriers to and from events.

· Coordinate product sampling activities for Sales, Marketing, PR, influencers, retailers and Product Development, ensuring samples are prepared, recorded and dispatched accurately and on time.

4. Office Management

· Greet visitors to the site in a professional and welcoming manner, ensuring all visitors sign in and out correctly, in line with site procedures, and ensuring Hosts are notified promptly

· Receive incoming deliveries from couriers (DHL/DPD/Royal Mail/Amazon) etc. and ensure package is signed for and shared with the correct recipient.

· Collaborate with Production, Warehouse, and Sales teams to support smooth front-of-house operations, sampling, and deliveries, promoting a customer-focused culture across the site.

QUALIFICATIONS & EXPERIENCE

· Proven experience in a customer care, customer service, or administrative role, ideally within cosmetics, personal care, or a related FMCG environment.

· Confident using customer care and ticketing systems (experience with Gorgias is an advantage) and producing performance reports.

· Comfortable handling front-of-house duties, including greeting visitors and managing sign-in and sign-out procedures.

· Basic knowledge and understanding of social media channels to ensure tickets via social platforms are closed or assigned or responded to appropriately from within the Gorgias system.

· Good proficiency in Microsoft Office suite, and with general IT skills

· Excellent attention to detail and strong organisational skills, with the ability to prioritise tasks effectively.

· Capable communicator with a collaborative approach and the confidence to engage across departments.

· Experience coordinating deliveries, sampling, or logistics is advantageous

· Knowledge of ISO 9001 or GMP factory standards is highly desirable.

· Must be fluent in spoken and written English.

KEY COMPETENCIES

· Analytical thinking and problem-solving skills.

· Strong communication and reporting ability.

· Commitment to quality and continuous improvement

· Ability to multitask and meet deadlines in a fast-paced environment.

COMPANY BENEFITS

· Free on-site parking

· 30min early finish on Fridays

· Birthday Day-off

· Flexible working arrangement

· Employee Assist Program

· 25 days Annual leave + 8 bank holidays

· Company Stat. Pension

· Reimbursement of work expenses

· Free refreshments

Pay: £26,500.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support coordinator jobs in st helens, msy

Customer Care & Office Coordinator

Data and Compliance Coordinator

Operations & Administration Coordinator

Purchasing Coordinator

Project Coordinator

Admin Support Coordinator

Training Coordinator

Client Onboarding Coordinator

Agile Project Coordinator

Project Coordinator

Contracts Coordinator

Care Coordinator

Marketing And Support Administrator

Criminal Justice Recovery Coordinator

Product Pricing and Data Coordinator

Activities Coordinator

Recovery Coordinator

Practice Development Manager

Care Coordinator

Service Coordinator

I want to receive the latest job alerts for support coordinator in st helens, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected