concierge Work, Jobs in st ives, eng (with Salaries)

Guest Service Assistant
Lighthouse Hotel Management —Cambourne
- £26,507.98 a year
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
Quick apply
6d
Receptionist
CBRE —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Order Processor
Automated Systems Group Limited —Ely
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
- Annual leave
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10d

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Guest Service Assistant

Lighthouse Hotel Management -
Cambourne

Quick apply

Job details

Full-time
£26,507.98 a year
6 days ago

Benefits

Employee discount

Qualifications

Shift management
English
Organisational skills
Computer skills
Communication skills
Hotel experience

Full job description

We have a fantastic new vacancy for a full time Guest Service Assistant in The Holiday Inn Express - Cambourne - Cambridge West

Job Description:

As a Guest Service Assistant, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at reception, the bar and the restuarant.

Responsibilities:

Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
Collaberation: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements:

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient computer skills, including knowledge of hotel management systems.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits:

Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Quick apply

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