Service leader Work, Jobs in St Nicholas, Gtl (with Salaries)

Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
3d
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
Collection/Delivery Driver
Nella Cutlery Services —Deptford
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Trainee Engineer (Fire & Warden Call)
Sentinel —South London
- From £27,000 a year
- Full-time
- Health & wellbeing programme
- Flexible schedule
Quick apply
9d
Receptionist and Facilities Administrator
University College London —London
- £36,433 - £41,833 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
Assistant General Manager
Noble Restaurant Group —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
Collection/Delivery Driver
Nella Cutlery —Camberwell
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Workplace Operations Coordinator - London
Brave Software —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Retail Store Manager (Food)
The Olive Oil CO —London
- £38,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
13d
Office and Team Assistant
Finance Earth —London
- £31,500 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
2d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
Team Leader
Islington Council —Islington
- £42,912 - £44,235 a year
- Full-time
- Employee discount
8d
National Police Chiefs' Council - Strategic Intelligence Researcher NKCC
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
Premises Assistant
Equans —Islington
- £30,810 a year
- Full-time
- Computer literacy
- School
- Annual leave
- Employee assistance programme
Meeting & Host Coordinator
Rapport —London
- £34,836 a year
- Full-time
- Hospitality
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Hospital Cleaner
Cleveland Clinic London —London
- £25,807.50 - £27,007.50 a year
- Full-time
- Annual leave
- Employee assistance programme
9d

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service leader jobs near st nicholas, gtl

Customer Escalation Officer

L&Q -
London

Apply Now

Job details

Full-time | Fixed term contract
£27,796 - £31,955 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Complaint handling
Microsoft Office
Relationship management
IT
Communication skills
Time management

Full job description

Title: Customer Escalation Officer

Contract Type: Fixed Term Contract for 12 months, 35 hours per week

Salary: From £31,955 per annum (London weighted salary) or from £27,796 per annum (Regional salary), dependant on experience

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer

Closing Date: 10th August 2026

Interview Date: 18th August 2026

Please click here for the role profile.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Customer Resolution Team at L&Q:

Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time. This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents.

The role will be responsible for managing a varied caseload of complex and sensitive escalations from the executive team.

You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.

This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have a strong team ethos. You will have control over your own workload and be responsible for orchestrating a positive outcome for our customers.

You will have excellent written and verbal communication skills in order to deal with the various issues our diverse resident base will have. Therefore, it is essential that you’ve had experience in a customer service role and preferably with complaint handling.

You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Liaise with internal teams and contractors to investigate and resolve issues swiftly and thoroughly.
Managing and owning a varied caseload of complex and sensitive escalations from the executive team
Draft high-quality written responses that reflect our values and commitment to service excellence
Act as a point of contact and reassurance for residents
Ensure all responses are timely, accurate, and meet both internal standards and regulatory expectations
Identify themes and trends from escalations to feed into service improvements across the Direct Maintenance Service
Undertaken project work as and when required

What you'll bring:

Excellent written and verbal communication skills, with the ability to draft clear, accurate and high-quality responses to enquiries.
Proven experience in a similar customer service role.
Strong time-management skills, with the ability to prioritise and meet deadlines.
IT literate, with good working knowledge of Microsoft Office
Able to work effectively in a fast paced, high pressure environment.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ #CVL

Customer Escalation Officer - 8048

Location: London - Stratford or Manchester - Trafford

Posted: 27/07/2026

Closing date: 10/08/2026

Closing time: 23:59

Apply Now

Refine Your Search

service leader jobs in st nicholas, gtl

Customer Escalation Officer

Reception & Meetings Team Leader

Collection/Delivery Driver

Team Leader Tenancy Support Service

Trainee Engineer (Fire & Warden Call)

Receptionist and Facilities Administrator

Assistant General Manager

Collection/Delivery Driver

Workplace Operations Coordinator - London

Senior Corporate Receptionist

Team Leader - 21 Soho Square

Retail Supervisor

Retail Store Manager (Food)

Office and Team Assistant

Workplace Operations Coordinator - London

Team Leader

National Police Chiefs' Council - Strategic Intelligence Researcher NKCC

Premises Assistant

Meeting & Host Coordinator

Hospital Cleaner

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