Role Purpose
The Fundraising Administrator provides essential administrative and supporter care support to the Fundraising Team, helping to ensure fundraising activity runs smoothly, accurately and professionally.
This is an entry-level role, ideal for someone looking to develop experience in fundraising administration within a hospice environment. The postholder will support the processing of donations, maintain accurate records, assist with fundraising campaigns and events, and provide a positive experience for supporters, volunteers and members of the public.
Key Responsibilities
Fundraising Administration
Accurately process donations, regular gifts and fundraising income, ensuring all information is correctly recorded on the fundraising database.
Record and bank cash, cheques and card payments in line with hospice procedures.
Support the administration of online donations made through platforms such as Facebook, JustGiving and Stripe.
Assist with Gift Aid administration, ensuring information is recorded accurately and in line with HMRC requirements.
Maintain accurate and up-to-date records on the fundraising CRM system (Harlequin or successor system).
Maintain organised electronic and paper filing systems for fundraising records.
Supporter Care and Communication
Respond in a professional and friendly manner to supporter enquiries by phone, email or in person.
Support excellent donor care by assisting with the timely thanking and acknowledgement of donations and participation.
Liaise with supporters, volunteers and support groups to provide administrative assistance for fundraising activities.
Ensure all communications reflect the values, professionalism and reputation of St Kentigern Hospice.
Campaign and Event Support
Provide administrative support for fundraising campaigns and events, including preparation of materials and follow-up activity.
Provide hands-on support at selected fundraising events, as required.
Assist the Fundraising Team with routine tasks to ensure campaigns and events run efficiently
General Administration and Team Support
Undertake general administrative duties including opening post, photocopying, data entry, ordering stationery and taking messages.
Work closely with the Fundraising Manager and Fundraising Team to support the delivery of fundraising activity.
Contribute positively to team meetings and support colleagues when required.
Work collaboratively with staff across the hospice to support shared objectives.
Compliance and Professional Standards
Handle all data, financial information and supporter details confidentially and in line with GDPR and hospice policies.
Follow all hospice procedures relating to cash handling, data protection and safeguarding.
Act always in a professional manner and protect the reputation of St Kentigern Hospice.
Other
Attend relevant staff meetings, training sessions and supervisions.
Undertake mandatory training as required.
Carry out other reasonable administrative duties as requested by the Fundraising Manager.
Organisational information
St. Kentigern Hospice provides exceptional respite and end-of-life care to adults in Northeast Wales. The hospice is a charity, and its busy fundraising team is a vital and active hub of activity.
Person Specification
Education & Qualifications
Essential
Good general education including English and Maths (GCSE or equivalent)
Experience in an administrative or office-based role (paid or voluntary)
Competent in Microsoft Office, including Word, Outlook and Excel
Strong numerical skills and ability to process financial information accurately
Ability to handle cash, cheques and card payments accurately and securely
Ability to maintain accurate records and follow data protection procedures
Friendly and professional communication skills, both written and verbal
Commitment to providing excellent supporter and customer care
Good organisational skills with the ability to manage routine tasks and deadlines
Ability to work effectively as part of a small team
Understanding of the need for confidentiality and data protection
Willingness to support fundraising events and activities when required
Attention to detail, willingness to learn, positive and enthusiastic attitude
Desirable
Further education qualification or relevant training
Experience in a fundraising, charity, healthcare or public-facing environment
Experience using databases or CRM systems (e.g. Harlequin)
Experience processing donations, invoices or financial records
Previous experience handling cash or banking
Experience managing supporter records or running mail merges
Experience responding to public enquiries by phone, email or in person
Experience of donor thanking, supporter stewardship or customer service
Experience supporting multiple projects or busy teams
Experience supporting colleagues across different departments
Experience working with sensitive or confidential information
Experience providing event or campaign support
Confidence dealing with members of the public
Ability to communicate in Welsh (spoken and/or written)
BENEFITS OF WORKING AT ST KENTIGERN HOSPICE
The ability to transfer an existing NHS pension over to the hospice.
A contributory pension scheme.
Free occupational health support.
Eligible for Blue Light Card and card holder benefits.
Real living wage employer.
Discounted staff menu available from Caffi Cariad.
Access to outdoor spaces for both work and relaxation.
Free parking on site.
Enhanced benefits include: Occupational sick pay, Free flu jabs, Bereavement leave and support, 5 weeks annual leave plus bank holidays (pro-rata).
Pay: £12.35 per hour
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Administrative: 1 year (required)
Work Location: In person
