Manager, consulting and client services, catastrophe modelling Work, Jobs in St. Helier, Gtl (with Salaries)

Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
6d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
14d
Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Leader's Executive Support Manager
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
13d
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply
14d
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
14d
Onboarding and PMO Associate Manager
States of Jersey —St. Helier
- Full-time
10d
Marketing and Communications Manager
Rainbow Trust Children's Charity —Leatherhead
- Up to £40,000 a year
- Marketing
- Annual leave
- Employee assistance programme
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Cabinet Manager
Merton Council —Merton
- £54,267 - £58,461 a year
- Full-time
13d
Management Consulting Operations Manager
Ravens Consulting Ltd —London
- £75,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Free parking
Quick apply
9d
Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
6d
Client Services Director
s360 Digital UK —London
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Leadership
- Health & wellbeing programme
- Relocation assistance
Quick apply
7d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
4d
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Localisation Project Manager
Bumble Inc. —London
- £90,000 - £120,000 a year
- Call to connect
- Hybrid work
- Project management
- Organisational skills
- AI
- Annual leave
Quick apply

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manager, consulting and client services, catastrophe modelling jobs near st. helier, gtl

Information Governance and Complaints Service Manager

Merton Council -
Merton

Apply Now

Job details

Permanent | Full-time
£63,966 - £66,378 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Performance management
Project management
Project management methodology
Communication skills

Full job description

Grade/Salary: Management Grade B - £63,966 - £66,378 per annum inclusive

Advert Text

About the Role

We are seeking an experienced Information Governance and Complaints Service Manager to lead and develop our information governance and complaints functions, ensuring compliance with statutory requirements while promoting a culture of transparency, accountability, and continuous improvement.

Reporting to the Director of Governance and Civic Services, you will be responsible for managing a dedicated team, providing direction, overseeing information governance frameworks and ensuring that the Council’s policies with regards to Information Governance and Complaints are compliant with the relevant legislation and with the guidance and good practice expectations set out by the ICO; LGSCO and HO.

This is a role with a wide scope and opportunities for creative thinking to deliver an excellent service to the residents of London Borough of Merton and colleagues alike.

About You

You will be a confident leader with excellent communication and stakeholder management skills, capable of influencing at all levels of the organisation.

You will be responsible for ensuring the effective day to day delivery of the Council’s Information Governance, Complaints handling and Member Enquiries functions. This responsibility includes ensuring that effective processes are in place that enable full compliance with current and future requirements arising from relevant legislation as well as those set out by the Information Commissioners Office (ICO); the Local Government and Social Care Ombudsman (LGSCO); and the Housing Ombudsman (HO).

Key Responsibilities:

Comprehensive understanding of the legislative and national policy frameworks relating to Information Governance and Complaints handling.
Broad understanding of the legislative context in which Local Government operates.
Good knowledge of Programme and Project Management methodologies and approaches.
Good knowledge of performance management frameworks and effective reporting methodologies.
Highly developed customer care skills, including in dealing with complex situations where customer distress and anger are likely to be exhibited.
Highly developed skills in designing effective systems and processes that ensure compliance with legal or other requirements.
Directly manage and support a team of officers, ensuring high performance, engagement, and continuous professional development.

Why Join Us?

This is an excellent opportunity to lead a critical service area, manage a skilled team, and contribute to improving organisational performance, compliance, and customer experience.

In return we offer you a supportive working environment where creativity and innovation are encouraged. You will be able to work flexibly from home and from our offices in Morden. We also offer the following benefits:

Generous annual leave entitlement
Generous local government pension scheme package
Access to wider training and development qualifications
Access to an Employee Assistance Scheme which provides advice & counselling service

Apply Now

Refine Your Search

manager, consulting and client services, catastrophe modelling jobs in st. helier, gtl

Information Governance and Complaints Service Manager

Change Manager

Witness and Victim Engagement Support Programme Manager

Client Services Manager

PMO Manager

Leader's Executive Support Manager

Services Manager

PMO Manager

Onboarding and PMO Associate Manager

Marketing and Communications Manager

Senior CRM and Engagement Manager

Head Of Customer Experience

Cabinet Manager

Management Consulting Operations Manager

Senior Complaints Officer

Client Services Director

Customer Service Manager

Guest Manager

Senior Operational Resilience Manager

Localisation Project Manager

I want to receive the latest job alerts for manager, consulting and client services, catastrophe modelling in st. helier, gtl

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