Helpdesk team leader Work, Jobs in Stafford, Sts (with Salaries)

Helpdesk Operative
DHL Supply Chain —Stafford
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Annual leave
2d
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
4d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
IT Support Engineer
Northwood —Telford
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
1d
Network Management Engineer
Network Rail —Stoke-on-Trent
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Estates Assistant
Cushman & Wakefield —Birmingham
- Databases
- Contracts
Quick apply
10d
Finance Analyst - HSBC UK Finance
HSBC Global Services Limited —Birmingham
- Full-time
- Training & development
- Banking
5d
Internal Auditor Analytics
HSBC Global Services Limited —Birmingham
- Full-time
- No degree
- Agile
- AI
5d

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Helpdesk Operative

DHL Supply Chain -
Stafford

Apply Now

Job details

Permanent
2 days ago

Benefits

Free parking
Annual leave
Company pension
Canteen

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Organisational skills
Customer support
Customer interaction
Communication skills
Supply chain customer service

Full job description

Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: Any 5 from 7, Rotational 7am-3pm / 9-5pm
Location: Stafford, ST18 9AR

Do you have excellent customer service and communication skills? Are you confident working in a fast-paced transport or operational environment?

We're looking for a Helpdesk Advisor to support Home Delivery operations by assisting delivery crews, customer service teams and customers with delivery enquiries, directions and order updates, ensuring a high standard of service and operational efficiency at all times.

A TYPICAL DAY MAY INVOLVE

Answer incoming calls from Home Delivery Crews, Customer Services teams and customers regarding deliveries and order enquiries.
Use available resources and systems to support crews in completing successful deliveries.
Update customer orders accurately and in line with company processes and policies.
Support the day-to-day management of call centre systems while maintaining high service levels and KPI performance.
Build effective relationships with operational teams and provide excellent customer service at all times.

THIS ROLE WOULD SUIT PEOPLE WHO

Someone with previous customer service experience and strong telephone communication skills.(Essential)
An individual with excellent administration, organisational and Microsoft Office skills.
A proactive problem solver who can work effectively in a fast-moving operational environment.
A team player who can work to tight deadlines and build positive working relationships across the business.
Someone flexible to work varying shift patterns, including weekends, and adapt to changing customer requirements.

WHY JOIN US?

Free parking and on-site canteen
33 days annual leave
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 7th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#DSCUKICF

Apply Now

Refine Your Search

helpdesk team leader jobs in stafford, sts

Helpdesk Operative

Helpdesk Supervisor

IT Technical Support (1st Line)

Helpdesk Team Leader

Apprenticeships at ASSA ABLOY UK

IT Support Engineer

Network Management Engineer

Estates Assistant

Finance Analyst - HSBC UK Finance

Internal Auditor Analytics

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