About the Service
You will be responsible for supporting customers to actively live healthy, happy independent lives within their homes and in communities through early targeted prevention, personalised support and partnership working.
The focus will be on support to build resilience, improve wellbeing and move towards independence.
This role is a varied role, and brings a variety of different challenges, whilst also being a rewarding role to be involved in. You will be responsible for a small caseload of the Housing First properties which will involve both support role duties, alongside housing management.
You will provide support to people with a variety of needs, including offending behaviour, mental health issues, substance misuse, issues around family breakdown, neighbourhood disputes, behavioural problems, anti-social behaviour.
The ideal candidates must have a proven track record and understanding of intensive housing management and working with and delivering outstanding services to vulnerable people who have experienced homelessness and complex needs. You will need to have excellent written and verbal communication skills and the ability to manage and prioritise your workload according to the changing needs and demands of the service.
To be successful, you will have:
O A genuine desire to support and help people gain independence and control in their lives who are both homeless and in accommodation
O Ability to show empathy and understanding of different situations, whilst providing a positive support service
O Experience of delivering intensive housing management and health and safety across multiple sites
O Ability to manage challenging situations and make decisions confidently
O Ability to deliver high quality, structured and time limited interventions that have a lasting impact on customers lives
O Experience of managing complex and difficult situations in relation to vulnerable client groups
O Ability to effectively liaise with a range of service providers or agencies to establish or improve services for customers
O Ability to communicate to a range of different individuals, with the ability to adapt your style provide a holistic approach to our customer groups
O An understanding of delivering high quality customer focused customer led services
O Ability to be self-motivating, work under pressure and manage time effectively
O Ability to work flexibly, including working evenings and weekends to meet the needs of customers where required
O Excellent written and verbal communication skills
O Outstanding organisational and time management skills Enhanced DBS check required
Pay: Up to £30,859.28 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- On-site parking
- Sick pay
Work Location: In person
