Information technology managers Work, Jobs in Stafford, Sts (with Salaries)

Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
14h
Head of IT
GT Stewart Limited —Birmingham
- £53,000 - £55,000 a year
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
Head of IT and Digital Services
Bishop Vesey's Grammar School —Sutton Coldfield
- £51,357 - £54,494 a year
- School
- Teaching
- Free parking
- Employee assistance programme
11d
IT Networking Team Leader
Voyage Care —Lichfield
- Up to £65,000 a year
- Hybrid work
- Azure
- Computer networking
- Leadership
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
IT Service Transition Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
- Employee assistance programme
11d
Business Development Manager - IT Asset Disposal
EGO Technology Limted —Burton-On-Trent
- £30,000 a year
- Full-time
- Sales
- Business development
- IT
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- IT
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
IT Engineering Manager
bet365 —Stoke-on-Trent
- Full-time
- IT
Quick apply
Head of Application Support
Mace —Birmingham
- Full-time
- Hybrid work
- Travel
- IT
10d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Managed Services Automation & Improvement Lead
Probrand Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Continuous improvement
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager Northern Europe
Sibelco —Talke
- Computer Science
- English
- Bachelor's degree
Quick apply
7d
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Manager
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Procurement Manager - IT Products & Services
DPD Group UK —Birmingham
- £82,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Business
- Free parking
Quick apply
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Administrative experience
- Python
2d

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information technology managers jobs near stafford, sts

Service Desk Team Leader

Node4 -
Stafford

Apply Now

Job details

Fixed term contract
14 hours ago

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Power BI
ITIL Certification
Management
Analysis skills
Supervising experience
ITIL
IT support
ServiceNow
AI
Leadership
Communication skills

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

**This is a FTC role - 6 months initially with view to extend or make Permanent**
The Service Desk Team Leader is accountable for the leadership, performance, and day-to-day operational effectiveness of the Service Desk team. The role ensures the delivery of high-quality, customer-centric support services through effective people management, service control, process adherence, and continuous improvement. By balancing operational priorities with team development and service excellence, the role plays a key part in maintaining service stability, improving user experience, and driving ongoing maturity within the support function.

Key Responsibilities

Team Leadership & Management

Lead, motivate, and manage a team of Service Desk Analysts
Conduct regular 1:1s, performance reviews, and career development planning
Drive team engagement, morale, and accountability
Support onboarding and training of new starters

Service Delivery & Operations

Ensure incidents and requests are managed within agreed SLAs/OLAs
Oversee daily operations, including queue management and workload balancing
Act as an escalation point for complex or high-impact incidents (P1/P2)

Quality & Continuous Improvement

Perform quality audits of cases
Ensure adherence to SOPs, processes, and documentation standards
Identify trends, recurring issues, and improvement opportunities
Drive shift-left initiatives and knowledge adoption (KCS/KFT practices)

Customer Experience

Ensure high levels of customer satisfaction (CSAT/NPS)
Manage escalations professionally and proactively
Promote strong communication standards across the team

Reporting & Performance Management

Monitor and report on key performance indicators (KPIs), including:
SLA performance
First Time Fix (FTF) / First Contact Resolution (FCR)
Ticket backlog and ageing
Quality scores
Provide insights and recommendations to the Service Desk Manager

Process & Governance

Ensure ITIL-aligned processes are followed (Incident, Request, Problem, Change)
Maintain accurate documentation and knowledge base articles
Support audits, compliance, and governance requirements

What will you bring?

Proven experience in a Service Desk or IT Support environment
Previous leadership or supervisory experience
Strong knowledge of ITIL processes and service management principles
Experience with ITSM tools (e.g. ServiceNow)
Excellent communication and stakeholder management skills
Strong analytical and problem-solving ability

Desirable

ITIL Foundation (or higher) certification
Experience driving automation, AI, or knowledge management initiatives
Familiarity with reporting tools (e.g., Power BI, Excel dashboards)

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Department

Managed Services

Role

Service Desk

Locations

Stafford

Apply Now

Refine Your Search

information technology managers jobs in stafford, sts

Service Desk Team Leader

Head of IT

Head of IT and Digital Services

IT Networking Team Leader

IT Director – UK

Senior IT Support Technician / Team Lead

IT Service Transition Manager

Business Development Manager - IT Asset Disposal

Service Delivery Manager

IT Audit Manager

Service Delivery Manager

IT Engineering Manager

Head of Application Support

Senior Service Transition Manager

Managed Services Automation & Improvement Lead

Service Delivery Manager Northern Europe

IT Infrastructure Associate Project Manager

Service Delivery Manager

Senior Procurement Manager - IT Products & Services

Assistant Manager, Tableau Platform Administrator, IT Business Services

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