Support associate Work, Jobs in Stair, Eay (with Salaries)

Customer Support & Collections Associate (12 Month FTC)
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
13d
Care Assistant (Day)
Maria Mallaband Care Group —Ayr
- £13.55 - £13.85 an hour
- Communication skills
- Employee assistance programme
- Flexible schedule
14d
Care Assistant (Night)
Maria Mallaband Care Group —Auchinleck
- £13.55 - £13.85 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Flexible schedule
14d
Sales Associate
Sunglass Hut —Glasgow
- Customer service
Team Member
NEXT —East Kilbride
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
In Store Merchandiser
Footasylum —Glasgow
- Training & development
- Communication skills
Resort Events Coordinator
Trump Turnberry - Events —Turnberry
- Full-time
- Customer service
- English
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Physiotherapy Clinical Lead - Older Peoples Services Clyde Sector
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Management
- Research
- Master's degree
- Annual leave
- Employee assistance programme
14d
Senior Kitchen Retail Sales
Johnstons Signature Kitchens Limited —Irvine
- £25,420 - £32,500 a year
- Full-time
- Spanish
- Customer service
- Merchandising
- Profit sharing
Quick apply
4d
Deputy Golf Course Manager
Trump Turnberry - Golf Course & Estates —Turnberry
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Assistant Restaurant Manager
Trump Turnberry - Food & Beverage —Turnberry
- Part-time
- Data analysis skills
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Associate Dentist - Barrhead
Scottish Dental Care —Glasgow
- £70,000 - £140,000 a year
- Part-time
- Patient care
- Communication skills
- Flexible schedule
Quick apply
Associate Dentist
Ardrossan Dental —Ardrossan
- Part-time
- In-person
Quick apply
Associate Dentist (NHS/Private)
PortmanDentex —Glasgow
- Part-time
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Quick apply
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Dental Associate
Orchard Park Dental Practice —Glasgow
- From £8,000 a month
- Monday to Friday
- Patient care
- In-person
- Communication skills
Quick apply
Senior / Principal Civil Engineer
Civic —Glasgow
- Full-time
- Hybrid work
- Civil engineering
- Business development
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Saturday Dentist (NHS/Private)
Glasgow - Orchard Park Dental Practice —Glasgow
- Part-time
- Patient care
- Communication skills
Quick apply
Associate Dentist
mydentist —Ayr
- Part-time
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Customer Support & Collections Associate (12 Month FTC)

Close Brothers -
Glasgow

Apply Now

Job details

Full-time
13 days ago

Qualifications

Stakeholder liaison
Complaint handling
Analysis skills
Customer interaction
Communication skills

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset and Leasing Team where you will provide appropriate support operating within designated authorities and identify tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.

Working as part of the Customer Support & Collections team our ideal team member will have previous experience in assisting customers in financial difficulty with excellent interpersonal skills.

RESPONSIBILITIES

Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
Confidentially and empathetically speak with customers through channels including telephone, post and email
Apply the CBAF Collections and Recoveries Standards, and associated procedures, to all customer dealings
Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
Escalate complex queries or situations that cannot be resolved at first instance
Identify improvements to enhance customer and/or Bank outcomes
Engage proactively and positively with collections colleagues across the wider CBAFL business – imparting lessons learned and best practices
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Exceptional communication and stakeholder management skills, with the ability to effectively interact with internal and external stakeholders
Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
Demonstrates emotional intelligence, resilience and empathy
Strong teamwork skills whilst maintaining individual workload

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience in delivering excellent customer service via previous customer facing roles with excellent and professional telephony skills
Experience of dealing with customers in financial difficulty
Knowledge of collections and recoveries regulatory requirements and industry standards
Proficiency in Alfa Financial Software

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-CD1 #LI-Hybrid

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

support associate jobs in stair, eay

Customer Support & Collections Associate (12 Month FTC)

Care Assistant (Day)

Care Assistant (Night)

Sales Associate

Team Member

In Store Merchandiser

Resort Events Coordinator

Physiotherapy Clinical Lead - Older Peoples Services Clyde Sector

Senior Kitchen Retail Sales

Deputy Golf Course Manager

Assistant Restaurant Manager

Associate Dentist - Barrhead

Associate Dentist

Associate Dentist (NHS/Private)

Dental Associate

Senior / Principal Civil Engineer

Saturday Dentist (NHS/Private)

Associate Dentist

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