Due to an internal promotion, we are pleased to advertise an opportunity to join our Licensing team as an Environmental Technical Services Officer (TSO), reporting to the Environment and Leisure Business Support Manager.
This is a key role supporting the delivery of our statutory licensing functions across North Norfolk, ensuring applications are processed efficiently, systems are maintained accurately, and services continue to meet increasing legislative and customer expectations.
This post provides technical and administrative support across Environmental Health and Licensing services, working closely with customers, officers, managers and partners.
The role is central to:
- Processing applications and maintaining statutory registers
- Supporting enforcement, committee processes and decision-making
- Preparing documentation including licences, legal notices and reports
- Managing data and performance reporting requirements
- Providing system administration and technical support to colleagues
You will also help ensure enquiries, complaints and correspondence are handled professionally and within required timescales.
Why this role matters
Licensing is a statutory function, and the Council has a legal duty to:
- Process applications within prescribed timescales
- Maintain accurate records and registers
- Apply licensing legislation appropriately
Demand on the service is increasing due to:
- New and evolving legislation and policy requirements
- Growth in areas such as private hire and emerging licensing regimes
- Greater expectations around data accuracy, reporting and transparency
This role is essential to maintaining service resilience and ensuring we continue to meet these obligations effectively.
Why Join Us?
This is an opportunity to:
- Play a key role in a high-impact statutory service
- Develop knowledge across a wide range of Environmental Health and Licensing areas
- Contribute to ongoing service improvements and digital transformation
- Work within a supportive and collaborative team
We are looking for someone who:
- Has experience of administrative work in a busy office environment
- Is confident dealing with customers and handling enquiries
- Has strong IT skills, including Microsoft Office
- Can manage data accurately and support reporting requirements
- Is well organised, methodical and able to prioritise workload
Strong communication skills, attention to detail, and the ability to work both independently and as part of a team are essential.
Applications for part time hours will be considered.
Closing Date
11.59pm on 28 June
[We reserve the right to close this vacancy early if we receive a sufficient number of suitable applicants, therefore please make an early application to avoid disappointment.]
Interviews
Friday 17 July 2026
Get in Touch
For an informal discussion about the role, please contact Elisa Pendered on:
North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.
We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.
Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.
We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.
Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:
- employee assistance program
- discounts portal
- salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).
You will also enjoy:
- a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
- 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
- access to an excellent local government pension scheme based on your local authority career average earnings
We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
