Join Our Team as an Enterprise Engineer
Be part of something bigger. Be part of Norwich.
We’re embarking on a major transformation journey at Norwich City Council. Through local government reorganisation, we’re reimagining how technology supports our services - introducing smarter systems, stronger security, and innovative solutions that deliver real impact for our city and its communities.
It’s an exciting time to join us. As an Enterprise Engineer, you’ll play a key role in developing and maintaining our server, storage and cloud environments, ensuring our critical systems are resilient, secure and ready to support a digital first organisation.
Enterprise Engineer
As an Enterprise Engineer, you will work alongside a skilled team to deliver a highly technical support function responsible for:
- Managing data storage, backup and server infrastructure to ensure availability, capacity and security across both on premises and cloud environments.
- Supporting and administering enterprise services, databases, application firewalls and perimeter security services.
- Implementing new core components of the IT infrastructure to support the Council’s digital transformation activity.
- Delivering complex third¿line support and undertaking detailed technical investigations.
- Providing guidance and mentoring to Enterprise Analysts, supporting the development of technical capability within the team.
- Ensuring documentation, compliance and technical standards are maintained to support business continuity and service resilience.
What We’re Looking For
- Demonstrable experience in enterprise level technical infrastructure engineering.
- Strong understanding and formal training across technologies such as Microsoft Windows Server, Solaris Unix, VMWare, Hyper-V. Azure and SAN technologies.
- Excellent written, verbal and interpersonal skills, with the ability to provide clear support to teams across the organisation.
- The ability to research and implement effective technical solutions and projects independently.
- A proactive approach, strong problem solving capability and the ability to manage a varied and challenging workload.
You’ll be part of a team delivering essential services that support our workforce, enable digital transformation, and enhance the way we serve our communities. If you enjoy working on complex technical challenges and contributing to innovative, organisation wide change, we’d love to hear from you.
What You Need to Know
- This is a hybrid position, with work split between home and City Hall, as agreed with your manager.
- Please note that occasional evening and weekend work may be required to support critical IT operations and service continuity.
- This role is advertised on a full-time, part-time, and job share basis, as we proudly support flexible working arrangements.
- Please clearly state in your application the working pattern or number of hours you are seeking.
- If you have any questions, contact the HR Team via [email protected]
- Closing date: 14/07/2026 (applications reviewed on an ongoing basis; early applications encouraged).
- Interviews: Date to be confirmed.
Positive Action Statement
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds and particularly encourage those from underrepresented groups to apply.
Location
Norwich City Hall / Hybrid
Salary band
£39,862 - £42,839 (pro-rata, per annum)
Key corporate accountabilities
Work collaboratively with colleagues to deliver the Corporate and Service plans.
- Take a collaborative approach to delivering IT support across the Council to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing of knowledge and experience across the council
- Contribute to the development of Council’s IT strategies and policies to deliver strategic aims and objectives across all service areas
- To work collaboratively with colleagues across the council on cross cutting corporate issues/projects to promote a culture of continuous improvement and good governance
- To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance
Key service related accountabilities
- Lead on work priorities/objectives set by the Enterprise Systems Lead and develop work plans to deliver those objectives and to support organisational service delivery ensuring the council has a digitally enabled workforce.
- Provide system engineering support to the server, database and storage infrastructure systems used by the council, ensuring all incidents and service requests are appropriately logged, prioritised and progressed efficiently and effectively
- Analysing infrastructure to proactively determine inefficiencies and problems and recommending well thought out solutions
- To be aware of emerging technologies and how to deploy these within the council.
- Overseeing the development, installation, configuration, and administration of enterprise systems.
- Training colleagues on new systems, protocols, and best practices.
- Working with on premise and cloud technology
- Responding, managing and resolving faults as they occur, liaising with 3rd party vendors and adhering to agreed SLA’s
- Responding to service requests as allocated by the Enterprise Systems Lead. To test all changes and to ensure change plans are documented and followed.
- Carrying out proactive maintenance work as identified and programmed
- Deliver technical support, advising of risks, making recommendations and supporting the maintenance of the IT systems in order to maximise performance as well as ensuring the security of the systems and networks
- Collaborate and support the wider team to ensure systems are operational and that users are kept up to date with any fault resolution
- Proactively ensure all agreed solutions are prioritised and available in the event of an incident under the business continuity plan and ensure business continuity recovery systems are regularly tested
- Provide management information and statistics as required
- Produce documentation for all technical work undertaken including writing operational technical procedures
- Identify any areas of risk and how to mitigate risk levels and ensure any risks are escalated in a timely manner
- Look for opportunities to bring in income streams into the Council and horizon scanning for digital opportunities and efficiency savings across the organisation
- Ensuring that professional advice is provided to all service areas across the council across the areas covered by this post
- Ensure the security of the systems meets statutory requirements and that all audit/compliance requirements are met
- Support the development and delivery of the Council’s digital strategy (including digital inclusion) ensuring engagement with all stakeholders and partners to achieve successful digital transformation/infrastructure for all service users
- Manage the delivery and development of effective and efficient customer service channels that meet customer needs and manage demand meeting statutory and legal requirements
Key Responsibilities
- Monitoring and maintaining the Council's core infrastrucure including deployment of software updates and patches accross the estate.
- Managing the backup processes and ensuring FTP services are available.
- Lead on and collaborate on infrastructure projects for new integrations or existing system upgrades ensuring detailed documentation is drafted during implementation.
- Lead investigations into complex technical issues, using research and problem-solving skills to proactively find solutions independently.
- Deliver clear, empathetic, and professional support to internal customers, ensuring a high standard of service.
- Maintain accurate records in the fault and service request management system.
- Occasionally support out-of-hours work for critical operations.
- Maintain and manage Unix and Oracle systems alongside critical databases.
Essential Technologies & Skills
- Strong experience with VMware technologies: vCenter, ESXi, NSX, VCF etc
- Previous expierence managing the Office 365 suite including Exchange online, Sharepoint and Teams,
- Experience with Windows Server environments
- Ability to write clear and consise documentation.
- Backup Management and DR practices understood.
- Expierence with remediating vulnerabilities and liasing with relevant parties and vendors.
- Critical thinking and problem-solving skills
- Desire to skill up and learn new technologies
What We’re Looking For
- Proven experience in a 3rd-Line IT support role.
- Ability to independently research and resolve issues without relying on others
- Strong written, verbal, and interpersonal skills
- Patience, empathy, and professionalism in customer interactions
- Formal training or equivalent experience in the technologies listed above
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
