Technical associate Work, Jobs in Stalybridge, Gtm (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
14d
Associate
Trowers & Hamlins LLP —Manchester
- Full-time
RESEARCH ASSOCIATE ON RURAL LOW-CARBON REGENERATION
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- Analysis skills
- Project management
- Annual leave
4d
STFC-funded Research Associate in Exoplanet Demographics
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Annual leave
Research Associates in Cancer Biology
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Machine learning
9d
Research Associate in Robotics
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- C++
- Maths
- Annual leave
2d
Research Associate
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- Engineering
- Annual leave
14d
Solicitor/Associate - Property Damage
DWF —Manchester
- Full-time
- Hybrid work
Research Associate in 2D Materials
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- Presentation skills
- Annual leave
18h
Trainee Solicitor - Employment
LegalVision —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sick pay
Quick apply
Project Manager - Stock Condition
Pennington Choices Ltd —Warrington
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Health & wellbeing programme
- Annual leave
Scheduler
Pennington Choices Ltd —Warrington
- £26,227.50 - £27,500.00 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
Senior Associate Heritage Consultant
Lofthouse Group —Manchester
- Leadership
8d
PDRA for ENI UK Energy Futures Project at University of Manchester
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- Engineering
- University
- Annual leave
2d
Associate Planning Officer
Stockport Council —Stockport
- £39,862 - £45,091 a year
- Full-time
- Hybrid work
9d
Regional Learning & Development Lead
Swim Sports Company Ltd —Bolton
- From £32,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
Research Associate in Wound Healing
The University of Manchester —Manchester
- £37,694 - £38,784 a year
- Hybrid work
- Doctoral degree
- Annual leave
2d
Sales Associate
Castore —Manchester
- Sales
- Communication skills
Quick apply
Science Technician
ManchesterCityCouncil —Manchester
- £13,541 - £25,989 a year
- Part-time
- School
9d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Warrington
- £3,800 - £6,000 a month
- Full-time
- Sales
- Driving
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
14 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

technical associate jobs in stalybridge, gtm

Service Desk Analyst - Tier I

Associate

RESEARCH ASSOCIATE ON RURAL LOW-CARBON REGENERATION

STFC-funded Research Associate in Exoplanet Demographics

Research Associates in Cancer Biology

Research Associate in Robotics

Research Associate

Solicitor/Associate - Property Damage

Research Associate in 2D Materials

Trainee Solicitor - Employment

Project Manager - Stock Condition

Scheduler

Senior Associate Heritage Consultant

PDRA for ENI UK Energy Futures Project at University of Manchester

Associate Planning Officer

Regional Learning & Development Lead

Research Associate in Wound Healing

Sales Associate

Science Technician

JUNIOR SALES CONSULTANT

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