We are seeking a skilled Document Configuration Analyst with experience in Kofax Communications Manager (KCM) to support our document automation and customer communication processes within the insurance sector. The ideal candidate will be responsible for configuring, testing, and optimizing document templates and workflows to enhance operational efficiency and ensure compliance with industry regulations.
Job Title: Document Configuration Analyst
Salary: up to £30,000
Location: Liverpool City Centre, on a hybrid working basis
Working Hours: 37.5 hours per week, Monday to Friday 9am-5:30pm plus 1 in 3 Saturdays, 9am-5:30pm
Key Responsibilities:
- Kofax Communications Manager Configuration: Develop, customize, and maintain document templates and communication workflows using KCM.
- Configure dynamic templates for policy documents, claims correspondence, billing statements, and other insurance-related communications.
- Work closely with stakeholders to gather and analyse requirements for document design and automation.
- Conduct testing to ensure document accuracy, formatting consistency, and regulatory compliance.
- Identify opportunities to improve document generation efficiency and automation within the insurance communication lifecycle.
- Collaborate with IT and business teams to integrate KCM with core insurance systems (e.g., policy administration, claims management, CRM).
- Ensure that all document templates comply with legal and regulatory standards within the insurance industry.
- Maintain detailed configuration documentation and provide training to end users on KCM functionalities.
What we’re looking for:
- Proven experience in document configuration, automation, or content management
- Hands-on experience with Kofax Communications Manager (KCM) or similar document automation tools
- Proficiency in document template design, scripting, and rules-based document generation
- Knowledge of HTML, JavaScript, or other scripting languages used for document automation
- Experience working with APIs and system integrations is an advantage
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Detail-oriented with a focus on accuracy and compliance
- Ability to work independently and collaboratively in a fast-paced environment
- Familiarity with insurance systems (e.g., Transactor, Schemeserve, ICE, Acturis, SSP or other policy/claims management platforms) would be beneficial
- Experience in the insurance sector is highly preferred
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- • We run through walls for our customers and each other
- • We challenge the status quo
- • We succeed when we help those around us succeed
- • We decide quickly when the smart thing to do is use our judgement
Benefits:
- • 35 days’ holiday (including bank holidays) with additional buy/sell options
- • 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- • Flexible benefits, including early access to salary via our internal platform
- • Hybrid working options to support work-life balance and individual needs
- • Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- • Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- • Menopause Friendly accredited – supporting every stage of life
- •️ Armed Forces Covenant signatory – honouring those who serve
- • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- • Best Place to Work for Development – proud to be investing in people’s future
- •• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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