2nd line support Work, Jobs in Stanford On Soar, Lec (with Salaries)

Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
4d
IT Technician
ICT Independent Consulting —Leicester
- From £30,000 a year
- Full-time
- English
- Windows
- Microsoft Office
Quick apply
5d
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
4d
2nd line Field Engineer
Academia Ltd t/a Smartdesc —Leicester
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
Quick apply
3d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
5d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Security Pen Tester / Senior Security Pen Tester
NEXT —Leicester
- £42,800 - £72,500 a year
- Full-time
- Azure
- AWS
- Communication skills
- Free parking
- Employee discount
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
ERP Specialist
Brush Group —Loughborough
- Hybrid work
- SQL
- Software development
- Employee assistance programme
- Life insurance
Lead Business Analyst
NEXT —Leicester
- From £59,418 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Free parking
- Employee discount
2d
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Developer
NEXT —Leicester
- £42,100 - £48,800 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
Developer / Senior Developer
NEXT —Leicester
- £40,800 - £53,800 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
Senior QA Engineer
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- APIs
- Annual leave
- Employee discount
Quick apply
Lead Developer
NEXT —Leicester
- £63,800 - £68,200 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- Azure
- DevOps
- Analysis skills
- Free parking
- Employee discount

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Service Desk Analyst (Fixed Term)

University of Nottingham -
Nottingham

Apply Now

Job details

Fixed term contract
£26,908 - £28,890 a year
4 days ago

Qualifications

IT
Communication skills

Full job description

Area
CDO Office

Location
Jubilee Campus

Salary
£26,908 to £28,890 per annum, depending on skills and experience.

Closing Date
Sunday 28 June 2026

Reference
DTS1743726

An exciting opportunity has arisen to join the University of Nottingham’s IT Service Desk during one of our busiest and most rewarding periods of the year. This is a fantastic opportunity for individuals who enjoy helping others, delivering excellent customer service, and making a real difference to students’ and staff’s day‑to‑day experience of University IT services.

We are seeking several temporary IT Service Desk Analysts on fixed-term contracts to support our students and staff during a period of service transition, which will extend into supporting the start of the 2026/27 academic year. This role will commence on 6th July 2026 and run until 30th November 2026.

Important eligibility information: This is a full-time role and due to GDPR requirements (which will involve accessing student data), current students are not eligible to apply. However, applications are welcome from graduates who have completed their studies. You will also be required to provide evidence of your right to work in the UK before commencing employment.

About the role:

As a member of the IT Service Desk, you will be a welcoming and reassuring first point of contact for students, applicants, and staff seeking IT support. Many of the people you help may be new to the University, so providing a calm, friendly, and professional service is key.

Your responsibilities will include:

Providing first-line IT support for queries and incidents raised by the University community via telephone and self-service channels
Supporting the University during major service disruptions, in line with Digital and Technology Services incident management procedures
Working closely with second‑line and senior Service Desk colleagues to ensure issues are properly resolved or escalated when needed
Accurately logging and updating all calls and requests using the University’s IT Service Management system
Undertaking any other duties appropriate to the grade and responsibilities of the role

About you:

You are someone who genuinely enjoys helping people and takes pride in delivering a great customer experience. You may not have extensive technical IT knowledge, but you are eager to learn and are confident in communicating with a wide range of people. You will bring:

Excellent interpersonal and communication skills
A patient, positive, and approachable manner
The ability to stay calm and organised in a busy environment
A proactive attitude and willingness to seek help or guidance when needed
A strong commitment to delivering a high-quality customer experience

Full training and ongoing support will be provided.

Working hours:

36.25 hours per week, Monday to Friday
The Service Desk operates between 08:00 and 18:00
Typical working hours for this role are 09:00–17:15, though some flexibility may be required to meet operational demands
The IT Service Desk may also operate on a weekend (date/timings TBC). Temporary staff will be expected to work on one of these days if required.

We anticipate that interviews for these roles will take place on Thursday 2nd and Friday 3rd July.

Please contact Simon Henshaw ([email protected]) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Apply Now

Refine Your Search

2nd line support jobs in stanford on soar, lec

Service Desk Analyst (Fixed Term)

IT Technician

IT Support Technician

2nd line Field Engineer

IT Operations Support Analyst

IT Service Desk Engineer Apprentice

eCommerce Data Analyst

IT Support Technician

Second Line Analyst

Security Pen Tester / Senior Security Pen Tester

Digital Service Desk Engineer

ERP Specialist

Lead Business Analyst

Senior Test Analyst

IT Service Desk Analyst

Developer

Developer / Senior Developer

Senior QA Engineer

Lead Developer

Senior DevOps Engineer

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