Customer Account Co-Ordinator
Consett – Full-Time – Monday to Friday
£26,500 - £28,750 per annum (pro-rata for part-time/reduced hours), dependent on experience
We’re looking for somebody practical, organised and good with people to join our customer team.
This is a busy, hands-on role supporting our existing business customers by phone and email. You’ll help customers with orders, queries and day-to-day support, while also keeping an eye on what’s happening within your customer group — spotting opportunities, noticing changes and helping make sure customers get the right support at the right time.
Some days will involve solving problems and following things through. Other days will involve speaking with regular customers, spotting opportunities during conversations, or noticing trends in customer activity that may need further attention from the wider team.
This role is not about hard selling or big egos.
It’s much more suited to somebody who enjoys staying busy, likes speaking with people, notices detail and gets satisfaction from doing the job properly.
You do not need previous sales experience.
People from customer service, retail, hospitality, office support, logistics, production planning, wholesale or similar backgrounds could all do well in this role if they are comfortable communicating with customers and happy working as part of a team.
We’re also happy to consider part-time or reduced hours (minimum 20 hours per week) — if you’re looking to return to work around school hours or other commitments, we’d like to hear from you.
What the role involves
- Handling inbound customer calls and emails
- Helping customers with orders, products and queries
- Following up customer requests and unresolved issues
- Speaking regularly with existing customers
- Keeping customer records and notes updated
- Keeping an eye on customer activity and buying patterns
- Spotting opportunities and potential issues
- Working closely with Territory Managers and the wider team
- Helping make sure customers stay engaged and well supported
We’re looking for somebody who:
- Is comfortable speaking with customers throughout the day
- Enjoys keeping busy and getting things done
- Is organised, reliable and dependable
- Notices detail and pays attention
- Is naturally curious and commercially aware
- Takes ownership and follows things through properly
- Stays patient and professional under pressure
- Takes change in their stride and gets on with the job
- Communicates clearly and confidently
- Works well as part of a team
What we offer
- £26,500 - £28,750 per annum, dependent on experience
- Full-time or part-time / reduced hours considered (minimum 20 hours per week)
- Friendly, down-to-earth working environment
- Staff discount
- Additional holidays with service
- Birthday day off
- Bonus opportunity
- Training and ongoing support
- Long-term opportunity in a growing business
How to Apply
Please apply via Indeed with your CV. We do read every covering letter, and a good one will get you noticed — tell us a bit about your relevant experience and why this role is right for you.
We value people who work hard, communicate well, stay positive and take pride in doing a good job.
Pay: £26,500.00-£28,750.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate:
- Consett DH8 9HU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally entitled to work in the UK on a permanent basis, without requiring visa sponsorship now or in the future?
- This role can be full-time or part-time (minimum 20 hours per week, Monday–Friday). What hours would you be looking for?
- Tell us about a time you dealt with a difficult or demanding customer. What did you do, and how did it end?
- This role sometimes involves changes to systems, priorities or ways of working, sometimes at short notice. How do you usually handle that?
- What is your current notice period?
- This role pays £26,500–£28,750 per annum, pro-rata for part-time. Does this match your expectations?
Work Location: In person
