Dynamics 365 Work, Jobs in Stanley, Dur (with Salaries)

Dynamics 365 Support Consultant
DC Thomson —Gateshead
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Accounting
Quick apply
13d
Business Development Manager
GABA AND SONS PVT LTD —Stanley
- £42,541 - £45,624 a year
- Full-time
- Management
- Marketing
- Business development
- Employee discount
Quick apply
6d
Service Desk Engineer (End User Support)
Cybit —Newcastle upon Tyne
- £24,800 a year
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
7d
Shared Platform Services Principal Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- Azure
- Presentation skills
- APIs
- Employee assistance programme
- Employee discount
11d
Bid Coordinator
Mediaworks —Newcastle upon Tyne
- Full-time
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- Microsoft Office
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Emergency Duty Team Manager
Northumberland County Council —Cramlington
- £56,233 - £60,010 a year
- Weekend availability
- Supervising experience
- Mentoring
- IT
- Free parking
- Annual leave
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IT Technician
END —Washington
- Full-time
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- Employee assistance programme
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Principal NetSuite Developer
William Smith Group 1832 —Barnard Castle
- From £50,000 a year
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4d
Account Executive
Everything Managed Group —Newcastle upon Tyne
- From £27,000 a year
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LEV Service Engineer
AAF - Power & Industrial —Cramlington
- Full-time
- Hybrid work
- Sales
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- ERP systems
- Free parking
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Dynamics 365 Support Consultant

DC Thomson -
Gateshead

Quick apply

Job details

Full-time
13 days ago

Qualifications

Power BI
Sales
Business processes
Continuous improvement
Accounting
SharePoint
IT

Full job description

Job title: Dynamics 365 Support Consultant
Shift Pattern: 0800 - 1600 or 1000 - 1800
Location: Gateshead, UK (Hybrid)

Synergi, part of DC Thomson media company, are currently recruiting for an experienced Dynamics 365 Support Consultant to join our growing team in Gateshead, UK.

This is a great opportunity to join a Microsoft Partner providing businesses with the highest quality Microsoft Dynamics solutions and business support services to high profile and household brand name customers.

The Dynamics 365 product stack includes applications such as Business Central, Sales and Service but also significant elements of the Power Platform.

The Dynamics 365 Support Consultant takes a consultative approach to the support of existing customer solutions regarding their Dynamics product suite. This will be primarily remote and Teams based support direct to our clients.

You will manage the first line service desk and provide first and second line support plus escalations to the project team. The successful candidate will also support the wider team working closely with other members of the business where required.

Key Responsibilities Include:

Delivering Effective First‑ and Second‑Line Support - Resolve customer issues within agreed service levels, ensuring clear communication and minimal disruption to business operations.
Accurate Issue Diagnosis and Escalation - Identify the nature and impact of issues and escalate appropriately, ensuring relevant information is captured to support efficient resolution.
Maintaining Service Quality and Consistency - Follow defined processes and standards to ensure support delivery is reliable, repeatable, and aligned to team expectations.
Supporting User Adoption and System Use - Provide guidance to users on system functionality and processes, improving confidence and effective use of Dynamics solutions.
Contributing to Knowledge Sharing and Continuous Improvement - Document solutions, contribute to knowledge bases, and highlight recurring issues to support ongoing service improvement.

Requirements

Skills:

IT Service Support - Carries out agreed operational procedures to support IT services, resolving routine issues and escalating where necessary.
Application Support - Provides application support by investigating and resolving user queries and known issues using standard methods.
Incident Management - Handles incidents following defined processes, ensuring appropriate logging, categorisation, and escalation.
Stakeholder Relationship Management - Communicates effectively with customers and colleagues to support service delivery and maintain working relationships.
Data Analytics - Uses basic data and reporting (e.g. ticket trends) to support understanding of support activity.
Emerging Technology Monitoring - Maintains awareness of relevant platform features and updates but does not lead adoption.

Experience:

Essential

Exposure to ERP (Electronic Resource Planning) / CRM (Customer Relationship Management) systems in a supporting or consultancy capacity
Highly confident with providing support and training to users
Experience across a number of industries
A background in accounting or deep knowledge of financial processes
Understanding of basic business processes (e.g. finance, sales, operations)
Customer-facing support experience
Demonstrable understanding of the typical management reporting needs of a business
Comfortable with dealing with customers at all levels of seniority

Desirable

Exposure to Dynamics system
PowerBI and the PowerPlatform product experience
Business Central product experience
Sharepoint experience
Third party add on products experience (ie Jet Reports)

Critical Behaviours for High Performance (Mapped to ‘Brightsolid Values’)

Think Customer

Listens carefully to understand customer issues and context before acting
Communicates clearly and professionally, keeping customers informed and confident
Focuses on resolving issues in a way that supports effective system use, not just quick fixes

Get it Done

Takes ownership of assigned tickets through to resolution or appropriate escalation
Works efficiently within agreed processes to meet service levels and commitments
Follows through on actions and ensures nothing is left incomplete or unclear

Succeed Together

Collaborates with team members to manage workload and resolve issues effectively
Seeks help when needed and supports others by sharing knowledge and solutions
Works constructively across support and delivery teams to maintain consistent service

Keep Growing

Actively builds knowledge of Dynamics 365, Power Platform, and business processes
Learns from feedback, incidents, and repeat issues to improve future performance
Shows curiosity in understanding how systems are used and where improvements may be possible

To apply for this role, please follow our online application process and submit a CV and cover letter.

Closing date for applications: 29th July at 12noon

Quick apply

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dynamics 365 jobs in stanley, dur

Dynamics 365 Support Consultant

Business Development Manager

Service Desk Engineer (End User Support)

Shared Platform Services Principal Architect

Bid Coordinator

Emergency Duty Team Manager

IT Technician

Principal NetSuite Developer

Account Executive

LEV Service Engineer

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