It support manager Work, Jobs in Stanstead Abbots, Hrt (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
Technical Support Manager
TRC Companies, Inc. —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
14d
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
Customer Success Manager
LexisNexis —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule
13h
Customer Success Manager
RELX —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule
13h
Helpdesk Manager
SSP —London
- Customer service
- Food service
- Employee discount
Quick apply
Technical Support Manager - EMEA
Sigma Computing —London
- Full-time
- Management
- SQL
- AWS
Quick apply
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
Office Manager
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Customer Success Content Manager - Fintech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
4d
Technical Account Manager
Harvey —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
2d
Salesforce Administrator & Service Desk Lead New
Triple Point —London
- Sales
- Salesforce
17h
Technical Account Manager (TAM)
Trading Technologies —London
- Full-time
- Hybrid work
- SQL
- Computer networking
- In-person
- Annual leave
- Gym membership
Senior Technical Account Manager
Integral Ad Science UK Ltd. —London
- Data analysis skills
- English
- SQL
Quick apply
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support manager jobs in stanstead abbots, hrt

Helpdesk Manager

IT Support Manager

Technical Support Manager

Onsite Technical Lead

EUC & Desktop Support Manager

Senior Technical Support Manager

Customer Success Manager

Customer Success Manager

Helpdesk Manager

Technical Support Manager - EMEA

Technical Lead, Professional Services

EMEA Client Facing Technology Enablement Lead

Office Manager

Customer Success Content Manager - Fintech - Hybrid

Technical Account Manager

Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid

Salesforce Administrator & Service Desk Lead New

Technical Account Manager (TAM)

Senior Technical Account Manager

Senior Technical Account Manager

I want to receive the latest job alerts for it support manager in stanstead abbots, hrt

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