Customer support & client services managers Work, Jobs in Stansted, Ess (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
3d
Call Centre Manager
Fitter Windows —Harlow
- £24,420.00 - £55,484.47 a year
- Full-time
- Management
- Sales
- English
- Free parking
- Employee discount
Quick apply
2d
Subscription Telesales Supervisor
Newsquest Media Group —Basildon
- Part-time
- Sales
- Supervising experience
- Leadership
- Employee discount
Quick apply
Reception Supervisor
David Lloyd Clubs —Hatfield
- Customer service
- Communication skills
- Employee discount
1d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
VacancyTitle: Customer Supplies Team Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £38,080 - £44,800 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Support Calls Manager (12 Months FTC)
Second Nature —London
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Analysis skills
Quick apply
Allocations and Helpdesk Supervisor
Medirest —Cambridge
- £14.05 an hour
- Hospital
- Hotel
- Organisational skills
10d
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
9d
Customer Service Supervisor
Booker Group —North Weald Bassett
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
3d
Team Leader Devitt
Gallagher —Romford
- Monday to Friday
- Management
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Pensions Client Manager
WTW —Welwyn Garden City
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in stansted, ess

Customer Experience Executive

Customer Service Supervisor - Bank

Customer Services Team Leader

Call Centre Manager

Subscription Telesales Supervisor

Reception Supervisor

Executive Director, Customer Services

VacancyTitle: Customer Supplies Team Manager

Customer Support Calls Manager (12 Months FTC)

Allocations and Helpdesk Supervisor

Support Manager

Customer Service Supervisor

Team Leader Devitt

Pensions Client Manager

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